Business Negotiation Masterclass

Tan Teck Hwa brings extensive professional experience in business management, customer relations and service leadership, with a track record of guiding teams through change management, process improvements and customer-focused strategies. He has served as Chief Operating Officer of Unihearts International Education Group in China, Vice Principal at SMRT Institute, Corporate Services Director at ETT Academy and Vice Principal for strategic planning at Hwa Chong International School, and has conducted leadership and management development training. He holds a Master of Education from NIE, NTU, a Bachelor of Engineering from Polytechnic University, Japan, and the Advanced Certificate in Learning and Performance.

In Business Negotiation Masterclass, Teck Hwa brings a management perspective shaped by his senior operational, corporate services and strategic planning roles. Learners first prepare thoroughly: identifying their desired outcomes, understanding the context and the roles involved, recognising negotiation styles and social and cultural differences, and planning with solid background information. They then practise tactics for opening offers, dealing with difficult people, listening with empathy, anchoring and framing for mutual benefit, and closing and debriefing a negotiation. Managers, sales and procurement professionals, account managers and business owners leave better prepared to protect their interests while creating value for both sides and building lasting relationships.

Armand Abdul Rahim is a certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness and professional communication, helping professionals build rapport and deliver persuasive messages. He brings more than 20 years of ICT experience across the Asia Pacific region, with core expertise in leadership and management, digital and product marketing and project management, including more than 10 years in product and programme management. He holds a Master's in Marketing Management, a Postgraduate Diploma in Business Marketing and a Diploma in Adult and Continuing Education, and serves as an Adjunct Lecturer with DeepNovaSG and London School of Business Finance.

In Business Negotiation Masterclass, Armand applies his communication and marketing background to the practical side of reaching agreement. Learners prepare by identifying their negotiation outcomes, understanding the context and roles, recognising negotiation styles and cultural differences, and building a clear plan. He then guides them through tactics for opening offers, handling difficult people, listening and building empathy, anchoring and framing, and closing and debriefing. His emphasis on emotional intelligence, rapport building and handling challenging conversations, delivered through interactive discussions and practical exercises, helps participants negotiate with greater confidence, protect their interests and create value that sustains long-term business relationships.