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Blog / MB-910 Dynamics 365 Fundamentals (CRM) in Singapore: Course, Funding and What Replaced the Exam
MB-910 Dynamics 365 Fundamentals (CRM) in Singapore: Course, Funding and What Replaced the Exam
Summary
MB-910 is the Microsoft credential for sales, service and operations staff working on a Dynamics 365 rollout. This guide covers what the exam measures, what the 2 days WSQ course covers, and what you pay after SkillsFuture funding — $590 for Singapore Citizens and PRs aged 21 and above, or $390 for Singapore Citizens aged 40 and above.
Please note: the MB-910 certification exam was retired by Microsoft on 31 December 2025. Microsoft has not named a direct successor exam. The WSQ course below still runs, is still funded, and still leads to a WSQ Statement of Attainment — the skills it teaches are unchanged. What has changed is that this particular Microsoft exam can no longer be booked. See the current Microsoft certification courses.
Why MB-910 is worth taking
Dynamics 365 rollouts succeed or fail on whether the people using them understand the model behind the screens — how leads become opportunities, how cases route, how field service scheduling actually works. This course covers the customer-engagement side of Dynamics 365 end to end.
- Covers all four customer-engagement apps — Sales, Customer Service, Field Service and Customer Insights — rather than just one.
- Built for business users, not developers or administrators.
- Useful during a rollout, when the gap between what the system can do and what the team knows is widest.
- Leads to CRM and Dynamics operational roles, which are consistently in demand in Singapore enterprises.
The course is mapped to the Skills Framework under Customer Relationship Management (TSC code RET-RAN-4001-1.1), and leads to roles such as Dynamics 365 Administrator, CRM Analyst, Customer Service Manager, Sales Operations Analyst. Check the funding you qualify for.
The MB-910 exam at a glance
| Exam | MB-910: Microsoft Dynamics 365 Fundamentals (CRM) |
| Status | Retired on 31 December 2025 |
| Replaced by | No direct successor named by Microsoft |
| Passing score | 700 out of 1000 (scaled) |
MB-910 exam domains and weightings
These are the skills measured on the official study guide. The weightings tell you where to spend your revision time.
| Skills measured | Weighting |
|---|---|
| Describe Dynamics 365 Customer Insights | 15–20% |
| Describe Dynamics 365 Sales | 20–25% |
| Describe Dynamics 365 Customer Service | 20–25% |
| Describe Dynamics 365 Field Service | 15–20% |
| Describe the core capabilities of Dynamics 365 customer engagement apps | 15–20% |
Source: official Microsoft study guide, skills measured as of 17 Dec 2024.
What the WSQ course covers
The 2 days (16 hrs) WSQ - Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) course is pitched at Beginner level and is delivered in our Woodlands classroom with hands-on labs, followed by a 2 hrs assessment. The outline tracks the official objectives:
- Foundations of Dynamics 365 customer engagement apps
- Shared activities and integration options in Dynamics 365 customer engagement apps
- Explore Dynamics 365 Customer Insights – Journeys
- Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
- Explore Dynamics 365 Sales
- Describe Dynamics 365 Sales capabilities and related apps
- Explore Dynamics 365 Customer Service
- Describe Dynamics 365 Customer Service capabilities and related apps
- Explore Dynamics 365 Field Service
- Describe Dynamics 365 Field Service scheduling capabilities and related apps
Practise what you learn
Course participants get access to our Practice Exam Portal, which carries timed mock papers across the Microsoft certification track. Rehearsing under exam conditions is the single best predictor of a first-time pass.
What you actually pay: funding for MB-910 training
The full fee is $1,000 before GST. As an SWDA-funded WSQ course, the subsidy depends on your citizenship, age and who is sponsoring you:
| Who you are | Subsidy | You pay (incl. GST) |
|---|---|---|
| Non-funded / international participants | – | $1,090 |
| Singapore Citizen or PR, aged 21 and above | 50% | $590 |
| Singapore Citizen aged 40 and above (MCES), or SME-sponsored | 70% | $390 |
GST of $90 is charged at 9% on the full course fee of $1,000, as required for SWDA-funded courses — the subsidy applies to the course fee, not the tax.
Funding for this course is valid from 4 Dec 2023 to 3 Dec 2027. You must register and complete the course within that window to qualify.
1. SkillsFuture Credit (SFC)
Singaporeans aged 25 and above have an opening SkillsFuture Credit of $500 plus any top-ups, and those aged 40 and above received a $4,000 Mid-Career top-up. Credit can offset the fee payable after subsidy, though the Mid-Career top-up cannot be used on this course. How to claim SkillsFuture Credit.
2. SkillsFuture Enterprise Credit (SFEC)
Eligible employers can draw on SFEC to cover out-of-pocket costs when sponsoring staff. See our SFEC guide for who qualifies and how to claim.
3. PSEA
Singapore Citizens can use Post-Secondary Education Account funds to offset the fee payable after subsidy. This course carries the PSEA tag, so it is eligible.
4. UTAP
NTUC members can claim 50% of the unfunded fee under UTAP, capped at $250 a year, or $500 a year for members aged 40 and above. See the UTAP guide.
5. Absentee Payroll
Employers sponsoring staff can claim Absentee Payroll at $4.50 an hour, capped at $100,000 per enterprise per year, for the hours staff spend in training.
See the live fee breakdown for your profile →
How to get started
- Register for the 2 days WSQ course. Pick an intake on the course page and apply your funding at checkout.
- Attend and complete the assessment. You need at least 75% attendance and a pass in the 2 hrs assessment to receive your WSQ Statement of Attainment.
- Rehearse on the practice exams until you are consistently clearing the pass mark under timed conditions.
Where to go after MB-910
For deeper, role-specific Dynamics knowledge, Microsoft offers app-specific certifications in Sales and Customer Service. If your interest is the wider Microsoft business-applications stack, PL-900 covers the Power Platform that Dynamics 365 is built on. Browse the full Microsoft certification course catalogue to plan the next rung.
Frequently asked questions
Is the MB-910 exam still available?
No. Microsoft retired the MB-910 exam on 31 December 2025 and has not named a direct successor. The course still runs and still leads to a WSQ Statement of Attainment — the Dynamics 365 skills it teaches are unaffected.
Is the course still worth taking if the exam has retired?
Yes, if your goal is the skills. The course covers Sales, Customer Service, Field Service and Customer Insights, and remains WSQ-funded with a nationally recognised Statement of Attainment. If your goal is specifically a Microsoft exam badge, look at the current Microsoft certification courses instead.
Do I need technical experience?
No. This is a fundamentals-level course for business users.
What funding is available?
Singapore Citizens and PRs aged 21 and above get 50% subsidy, rising to 70% for Citizens aged 40 and above. SkillsFuture Credit, PSEA and UTAP can offset the balance.
How long is the course?
2 days (16 hours), followed by a 2-hour assessment.
Register for Dynamics 365 Fundamentals (CRM) training
Seats are limited and classes fill ahead of each intake. View upcoming dates and reserve your place on the WSQ - Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) course page, or call us on +65 6100 0613 if you would like your funding worked out first.
