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AI Agents for SMEs

Sessions 2 days
Duration 15 hrs
Level Beginner
Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

AI Agents for SMEs

Course Code: C690

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This AI Agents for SMEs course equips learners with the knowledge and practical skills to design, build, and deploy AI agents that automate business processes, improve productivity, and support intelligent decision-making. Participants will learn how AI agents combine large language models (LLMs), reasoning, planning, memory, and tool integration to perform business tasks autonomously while collaborating effectively with human users.

The course introduces the fundamentals of agentic AI, prompt engineering, context engineering, and AI-powered workflow automation. Learners will gain hands-on experience in building AI agents that can retrieve information, interact with enterprise applications through APIs, execute business workflows, and automate repetitive tasks across different business functions.

Participants will also explore Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), memory management, multi-agent collaboration, and human-in-the-loop workflows to develop reliable, context-aware, and scalable AI solutions. Practical exercises demonstrate how AI agents can be applied to customer service, sales, marketing, finance, human resources, operations, and knowledge management.

The course further covers responsible AI practices, governance, security, guardrails, and deployment considerations to ensure AI agents operate safely and effectively in enterprise environments. By the end of the course, learners will be able to design, develop, and deploy business AI agents that integrate with existing systems, automate end-to-end processes, and create an AI-powered digital workforce capable of increasing organisational efficiency, innovation, and business value.

No funding is available for this course.

For WSQ funding, please checkout the details at WSQ - AI Agents for Business

Course Fee

$700.00 (GST-exclusive)

$763.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
Corporate Training at Company Premise

Course Date * Course Date

Course Time * Course Time

9:30am - 5:30pm

No. of Participants

Sponsorship

Self-Sponsored
Employer-Sponsored

Name(s) on Certificate *

Additional Message or Emails for Course Notification

* Required Fields

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Topic 1: Foundations of AI Agents for Business

Topic 2: Building and Integrating Business AI Agents

Topic 3: Intelligent Business Automation with AI Agents

Topic 4: Deploying, Governing, and Optimising AI Agents

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

Job Roles

Innovation Manager
Business Strategist
AI Product Manager
Data Scientist
Business Intelligence Analyst
Digital Transformation Specialist
R&D Specialist
AI Solutions Architect
Chief Technology Officer (CTO)
Marketing Innovation Specialist
Operations Manager (with AI focus)
Startup Founder (AI-driven ventures)
IT Project Manager (AI integrations)
Customer Experience Strategist
Supply Chain Innovation Manager

Trainers

Ken Yuen is an ACTA-certified adult educator specializing in STEM education, IoT systems, and programming. With a background in electrical and electronics engineering from NTU, he has conducted WSQ and SkillsFuture courses in Arduino, Raspberry Pi, micro:bit, Jetson Nano, and Python. He is also a registered MOE instructor, having taught coding and robotics programs in over 50 schools, equipping students and professionals alike with practical IoT and programming skills. In his IoT courses, Ken focuses on hands-on experimentation with microcontrollers, sensors, and automation systems. His prior experience as a Technical Consultant at Anson Engineering saw him develop IoT-based SCADA and temperature monitoring systems for industrial applications, giving him strong industry insight. By blending educational expertise with technical project experience, Ken ensures learners develop the confidence to build, test, and apply IoT solutions in real-world contexts.

Terence Ee is an experienced IT leader and consultant with more than 25 years of expertise in technology management, information systems, and digital transformation. He has served as Chief Information Officer at the Supreme Court of Singapore and Vice President of Information Systems at Senoko Energy, where he led major IT modernization projects. Since 2017, he has worked as an independent consultant and ACLP-certified trainer, specializing in guiding SMEs and enterprises in adopting future-ready digital platforms. As a WSQ-accredited trainer, Terence delivers programs in digital collaboration, IT governance, and productivity tools. His facilitation emphasizes case studies, simulations, and hands-on practice, enabling learners to apply modern IT systems such as Microsoft 365 and Google Workspace to improve collaboration and business efficiency. With his leadership background and deep IT expertise, Terence prepares learners to thrive in digitally transforming environments.

Dwight Nuwan Fonseka is Head of Data Science at Plano Pte. Ltd. and an ACLP-certified trainer with deep expertise in data analytics, machine learning, and AI applications. He has extensive hands-on experience developing predictive models, RShiny dashboards, and deep learning solutions using R, Python, TensorFlow, and Keras. With a strong professional background in healthcare, finance, and customer analytics, Dwight brings an applied perspective to teaching AI, focusing on both the opportunities and risks of emerging technologies.

Truman Ng is a ACTA certified trainer that graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.
Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.
Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc