The Agile Design Thinking Experience- Working Together Better

Day 1 

Topic 1: Introduction to Design Thinking

• Topic 1.1 – What is Design Thinking
• Topic 1.2 – Design Thinking Mindsets
• Topic 1.3 – Variants Design Thinking Frameworks and relationship with Lean and Agile

Topic 2: Design Thinking Applied in Real Life

• Topic 2.1: The Design Thinking Context. 10 Types of innovation
• Topic 2.2: What is a good design
• Topic 2.3: Implementing Design Thinking in your workplace

Topic 3: Use case study: Understand the challenge and users

• Topic 3.1 Obtaining a Challenge
• Topic 3.2 Persona Mapping
• Topic 3.3 Introduction to Common Empathy methods: Interview, observation, user participatory workshop

Day 2

Topic 4: Apply the 5 Stages of Design Thinking

• Topic 4.1 – Analyse information using Empathy Map, Customer Journey Map, Affinity Map
• Topic 4.2 – Synthesize information, reframe the Challenge, define customer Point Of View (POV), “How Might We” (HMW) Questions
• Topic 4.3 – Brainstorming generate ideas, select idea
• Topic 4.4 – Prototype idea. Types of prototyping methods
• Topic 4.5 - Test your prototype and collect feedback

Topic 5: Evaluate and Implement idea using Agile Scrum

• Topic 5.1 – Evaluate Idea business case using Business Canvas
• Topic 5.2 – Agile Scrum overview
• Topic 5.3 – Agile artefact, Idea, Features, Stories and Tasks. Convert idea into Features
• Topic 5.4 – Putting Features into Agile Release Plan

Topic 6: Assessment / Closing

• Course Assessment Online Quiz
• Create and share “30 Day Action Plan”
• Retrospective / Q&A
• Closing

Pre-requisite

• Anyone who is new to Design Thinking and have a desire to want to know more about their customer or market
• Anyone who know or have been practicing Agile wants to know how to build products or services that users like

Choong Sin Fatt is a highly experienced Agile transformation consultant, adult educator, facilitator and curriculum designer. He has over 20 years of IT solution architect and 5 years of consulting experience in areas of Lean and Agile Management, Design Thinking.
Sin Fatt has significant experience in consulting training which includes design, development and delivery of Agile Transformation programs for numerous leading global organizations like Cathy Pacific Airways, Huawei, Standard Chartered Bank, UOB, OCBC, AmBank, True Ascend Thailand, Siam Commercial Bank.

Sin Fatt is also the founder of Noveltage Consulting – a training, consulting service provider that help organizations to redesign the way teams learn Agile with blended Design Thinking using the LEGO Serious Play method.

Sin Fatt is an ACTA certified trainer. He graduated with a B.Sc. degree in Physics from the National University Of Singapore.

Credentials

• Certified SCRUM Master (CSM)
• Certified Product Owner (CSPO)
• SPC 4 (SAFe Program Consultant)
• Certified Design Thinking Facilitator
• Certified LEGO Serious Play Facilitator
• WSQ Advanced Certification in Training and Assessment (ACTA)
• Design Thinking For Result – Duke University CE