Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

AB-730 Microsoft Certified AI Business Professional

Course Code: C864

What's This Course About

The AB-730 Microsoft Certified AI Business Professional course equips business users and professionals with the knowledge and skills required to use generative AI productivity tools such as Microsoft 365 Copilot and agents like Researcher and Analyst to improve daily work and make better decisions — without building AI apps or writing code. Participants will explore generative AI fundamentals, how Copilot keeps information private and secure, and how to apply responsible AI and data protection practices.

Learners will gain expertise in creating effective prompts, saving, scheduling and sharing prompts, managing conversations, and building and configuring Microsoft 365 Copilot agents. Additionally, the course covers drafting business documents, generating management summaries, moving insights between Microsoft 365 apps, and using Copilot for meetings and collaboration with Copilot Pages. By completing this course, participants will be prepared to work more productively and confidently with AI in everyday business contexts.

Funding and Grant Applications

No funding is available for this course

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

This course prepares you for the AB-730 certification exam, covering all official skills measured and their approximate weightings:

Domain 1 Understand generative AI fundamentals (25-30%)

  • Understand how Copilot keeps organizational information private and secure, and how context such as work files, web data or the app in use affects Copilot responses
  • Understand the difference between a chat experience and an agent experience, and the use case for creating your own agent
  • Understand the differences in features and capabilities of the Copilot experience across various Microsoft 365 apps
  • Identify common risks including fabrications, prompt injection and over-reliance
  • Select verification steps appropriate to the task, including citation checks and human review
  • Recognize and mitigate risks to sensitive data, and understand how data protection restricts prompt results

Domain 2 Manage prompts and conversations by using AI (35-40%)

  • Create effective prompts and select appropriate resources to reference in a prompt
  • Save, schedule and share prompts in Microsoft 365 Copilot
  • Manage conversations: find previous conversations, delete and rename chats, and add a conversation to a notebook
  • Understand when to use the Agent Store versus creating a new agent
  • Create an agent by using a template and configure an agent that has knowledge
  • Configure agent settings such as instructions, capabilities and suggested prompts, and share an agent with team members

Domain 3 Draft and analyze business content by using AI (25-30%)

  • Create a new document from a prompt, and generate a document from an existing document
  • Generate a management summary based on a document
  • Move data and insights between Microsoft 365 apps
  • Use Microsoft 365 Copilot for meetings
  • Use Copilot Pages for collaboration
  • Describe how Copilot uses memory and instructions

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • IT Administrator
  • Network Administrator
  • Systems Engineer
  • IT Support Specialist
  • Collaboration Engineer
  • Unified Communications Technician
  • Cloud Solutions Architect
  • IT Project Manager
  • IT Consultant
  • Systems Integrator
  • Enterprise Solutions Developer
  • IT Operations Manager
  • Technical Support Engineer
  • IT Service Desk Analyst
  • Infrastructure Manager

Trainers

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.
Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.

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