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Course Details
Course Details
What You'll Learn
This course prepares you for the AB-620 certification exam, covering all official skills measured and their approximate weightings:
Domain 1 Plan and configure agent solutions (30-35%)
- Plan an agent solution: integration with enterprise systems, identity strategy, channels and deployment, and responsible AI strategy
- Evaluate security and governance considerations, plan reusable agent components, and design agents for internal or external audiences
- Create and monitor agent flows in Copilot Studio, including human-in-the-loop flows, actions and connectors, input/output parameters and error handling
- Configure topics: add agent flows and tools, and configure response formatting and adaptive cards
- Configure advanced agent responses with custom prompts, custom knowledge sources, and API and Send HTTP requests
- Configure the generative answers node and manage variables
Domain 2 Integrate and extend agents in Copilot Studio (40-45%)
- Connect to enterprise knowledge sources: Copilot connectors, Microsoft Power Platform connectors and Azure AI Search
- Add tools to agents: configure and monitor computer use, MCP tools, custom connectors and REST APIs
- Configure multi-agent collaboration: design multi-agent solutions, integrate a Foundry agent, an existing agent, and a Fabric data agent
- Create a multi-agent solution by using the Agent2Agent (A2A) protocol
- Integrate agents with Azure: generative answers using Azure AI Search with Foundry, and custom prompts using the Foundry model catalog
- Monitor agents by using Application Insights
Domain 3 Test and manage agents (20-25%)
- Evaluate agent performance: create a test set, choose an evaluation method, and review test results
- Implement application lifecycle management (ALM): create a solution and add existing agents
- Create and use environment variables
- Implement and extend Microsoft Power Platform Pipelines
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
free Microsoft Azure account (https://azure.microsoft.com/en-us/) here
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- Dynamics 365 Solution Architect
- Finance and Operations Consultant
- ERP Solution Architect
- Microsoft Power Platform Architect
- IT Systems Architect
- Application Lifecycle Manager
- Dynamics 365 Implementation Specialist
- Security and Compliance Analyst
- Data Migration Consultant
- Enterprise Application Consultant
- Integration Specialist
- Reporting and Analytics Architect
- Business Intelligence Specialist
- Finance and Operations Analyst
- ERP Project Manager
- Digital Transformation Consultant
- IT Strategy Consultant
- Technical Solutions Manager
- Cloud Solution Architect
- Dynamics 365 Administrator
Trainers
Trainers
Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers
Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.
Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.
Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.
CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.
Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course
and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training.
As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.
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