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AB-620 Microsoft Certified AI Agent Builder Associate

Course Information

  • Sessions 5 days
  • Duration 37.5 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

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Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Microsoft Learning Partner

We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

AB-620 Microsoft Certified AI Agent Builder Associate

Course Code: C1760

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What's This Course About

AB-620 Microsoft Certified AI Agent Builder Associate prepares developers and advanced makers for the Microsoft AB-620 certification, which validates the skills to design, build, extend and integrate custom AI agents using Microsoft Copilot Studio and related Microsoft technologies. AI agents can answer questions from organisational knowledge, carry out tasks and automate processes across business systems, and certified agent builders deliver them reliably and securely. The course is designed for developers, Power Platform makers, consultants and IT professionals.

The course follows the official exam domains. You will start by planning and configuring agent solutions, gathering requirements, choosing agent types and models, configuring knowledge sources, instructions, topics and generative orchestration, and setting up environments, authentication and security. Next you will integrate and extend agents in Copilot Studio, adding actions and tools, connectors and Power Automate flows, using Model Context Protocol (MCP) servers and REST APIs, building multi-agent solutions and publishing agents to Microsoft 365 Copilot, Teams and other channels.

The final domain covers testing and managing agents, including evaluating agent quality, monitoring analytics, troubleshooting conversations, applying governance and data loss prevention policies, and managing the agent lifecycle with solutions and pipelines. Each domain combines hands-on labs with exam-style practice questions. By the end, you will be able to build and manage production-ready AI agents in Copilot Studio confidently and be well prepared to pass the AB-620 exam.

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Funding Options

No funding is available for this course

Course Fee

$1,800.00 (GST-exclusive)
$1,962.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Plan and configure agent solutions

Topic 2: Integrate and extend agents in Copilot Studio

Topic 3: Test and manage agents

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

You will need the following for this course:

  • Microsoft Copilot Studio – a training account will be provided
  • A free Microsoft Azure account – a credit card is required for identity verification

Hardware: Windows PC or Mac laptop

Job Roles

Job Roles

  • Dynamics 365 Solution Architect
  • Finance and Operations Consultant
  • ERP Solution Architect
  • Microsoft Power Platform Architect
  • IT Systems Architect
  • Application Lifecycle Manager
  • Dynamics 365 Implementation Specialist
  • Security and Compliance Analyst
  • Data Migration Consultant
  • Enterprise Application Consultant
  • Integration Specialist
  • Reporting and Analytics Architect
  • Business Intelligence Specialist
  • Finance and Operations Analyst
  • ERP Project Manager
  • Digital Transformation Consultant
  • IT Strategy Consultant
  • Technical Solutions Manager
  • Cloud Solution Architect
  • Dynamics 365 Administrator

Trainers

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.
Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.

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