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Course Information

  • Sessions 4 days
  • Duration 30 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.

AB-100 Microsoft Certified Agentic AI Business Solutions Architect

Course Code: C1756

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What's This Course About

The AB-100 Microsoft Certified Agentic AI Business Solutions Architect course equips learners with the knowledge and skills required to design and deliver AI-powered, agentic-first business solutions on the Microsoft platform. Participants will explore planning AI strategies, designing single- and multi-agent solutions with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry, and grounding agents on trusted business data.

Learners will gain expertise in designing agent extensibility with Model Context Protocol and Computer Use, orchestrating AI features across Dynamics 365 and Microsoft Power Platform, and deploying solutions with robust testing, application lifecycle management, monitoring and telemetry. Additionally, the course covers securing and governing agents, mitigating prompt manipulation, and applying responsible AI, data residency and compliance controls. By completing this course, participants will be prepared to architect scalable, secure and measurable agentic AI solutions using Microsoft technologies.

Funding and Grant Applications

No funding is available for this course

Bonus: Free Practice Exams

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

Start Practising →

Course Fee

$1,500.00 (GST-exclusive)
$1,635.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

This course prepares you for the AB-100 certification exam, covering all official skills measured and their approximate weightings:

Domain 1 Plan AI-powered business solutions (25-30%)

  • Analyze requirements: assess agents for task automation, data analytics and decision-making, and review grounding data for accuracy, relevance, timeliness and availability
  • Design the overall AI strategy using the AI adoption process from the Cloud Adoption Framework for Azure
  • Design multi-agent solutions with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry
  • Determine when to build custom agents, extend Microsoft 365 Copilot, or create custom AI models
  • Provide prompt library and prompt engineering guidelines and establish an AI Center of Excellence
  • Evaluate ROI and total cost of ownership, decide build/buy/extend, and implement a model router

Domain 2 Design AI-powered business solutions (25-30%)

  • Design and customize Copilot in Dynamics 365 apps for customer experience and service
  • Design task, autonomous, and prompt-and-response agents, and propose Foundry Tools for requirements
  • Design Copilot Studio topics, agent flows and prompt actions, and choose NLP, conversational language understanding or generative orchestration
  • Design extensibility with custom Microsoft Foundry models, Model Context Protocol and Computer Use
  • Design agent behaviors including reasoning and voice mode, and agents across Microsoft 365, Teams and SharePoint
  • Orchestrate AI features across Dynamics 365 finance and supply chain and customer experience and service, Copilot for Sales and Service, and Power Platform AI

Domain 3 Deploy AI-powered business solutions (40-45%)

  • Monitor and tune agents: monitoring tools and process, backlog and feedback analysis, performance metrics and telemetry interpretation
  • Manage testing: agent test process and metrics, custom-model validation, end-to-end test scenarios, and test cases built with Copilot
  • Design the ALM process for data, Copilot Studio agents, connectors and actions, Microsoft Foundry Agents service, custom models, and Dynamics 365 AI
  • Design agent and model security and governance, and access controls on grounding data and model tuning
  • Analyze and mitigate solution and AI vulnerabilities, including prompt manipulation
  • Review for responsible AI adherence, validate data residency and movement compliance, and design audit trails

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here 

Hardware: Window or Mac Laptops

Job Roles

Job Roles

  • Dynamics 365 Finance Functional Consultant
  • ERP Financial Consultant
  • Accounts Payable/Receivable Specialist
  • Budget Analyst
  • Financial Systems Analyst
  • Fixed Assets Manager
  • Credit and Collections Analyst
  • Dynamics 365 Administrator
  • Accounting and Finance Manager
  • Financial Reporting Specialist
  • General Ledger Accountant
  • ERP Implementation Consultant
  • Financial Process Automation Specialist
  • Compliance and Taxation Specialist
  • Expense Management Consultant
  • Accounts Validation Specialist
  • Dynamics 365 Finance Support Engineer
  • Finance Project Manager
  • Financial Data Analyst
  • Financial Operations Specialist

Trainers

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Anil is a ACLP certified trainer. He is an Enterprise Cloud and DevOps Consultant , responsible for helping clients to move Virtual data centre to Private Cloud based on OpenStack and Public Cloud ( AWS, Azure and Google cloud) . Consulting and training experience on Devops tool chain like github , Jenkins, Sonarqube, Docker & kubernetes, Cloud foundry, Openshift, Ansible and SaltStack. Lot of my Role is involved design and implementation of a solution and training.

Ajay is a ACLP certied trainer. Ajay is a vendor neutral cloud consultant and training expert on Cloud , with several Private cloud deployments in India and cloud migration knowledge .He is a Cloud and DevOps enthusiast with consulting, deployment and training expertise on OpenStack, AWS, Google Cloud ,Azure, Jenkins, and Docker Ajay has 18 + years Industry experience as IT entrepreneur and 9 years in Cloud and Devops technical consulting, implementation and training area, currently working in capacity of Vice President – Cloud and Devops services handling singapore and India.

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