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AB-100 Microsoft Certified Agentic AI Business Solutions Architect

Sessions 4 days
Duration 30 hrs
Level Beginner
Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

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Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

AB-100 Microsoft Certified Agentic AI Business Solutions Architect

Course Code: C1756

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The AB-100 Microsoft Certified Agentic AI Business Solutions Architect course equips learners with the knowledge and skills required to design and deliver AI-powered, agentic-first business solutions on the Microsoft platform. Participants will explore planning AI strategies, designing single- and multi-agent solutions with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry, and grounding agents on trusted business data.

Learners will gain expertise in designing agent extensibility with Model Context Protocol and Computer Use, orchestrating AI features across Dynamics 365 and Microsoft Power Platform, and deploying solutions with robust testing, application lifecycle management, monitoring and telemetry. Additionally, the course covers securing and governing agents, mitigating prompt manipulation, and applying responsible AI, data residency and compliance controls. By completing this course, participants will be prepared to architect scalable, secure and measurable agentic AI solutions using Microsoft technologies.

Get exam-ready on our Practice Exam Portal — train in realistic Practice Mode and timed Exam Mode, then retake them as many times as you like before the real exam.

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We are an Authorised Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at a Pearson VUE test center.

No funding is available for this course

Course Fee

$1,500.00 (GST-exclusive)

$1,635.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
Corporate Training at Company Premise

Course Date * Course Date

Include Exam Voucher *

No
Yes +$160.00

Course Time * Course Time: No. of Participants

Sponsorship *

Self-Sponsored
Organisation-Sponsored

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Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

We provide free consultation related to the subject matter after the course.
Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Domain 1 Plan AI-powered business solutions (25-30%)

Analyze requirements: assess agents for task automation, data analytics and decision-making, and review grounding data for accuracy, relevance, timeliness and availability

Design the overall AI strategy using the AI adoption process from the Cloud Adoption Framework for Azure

Design multi-agent solutions with Microsoft 365 Copilot, Copilot Studio and Microsoft Foundry

Determine when to build custom agents, extend Microsoft 365 Copilot, or create custom AI models

Provide prompt library and prompt engineering guidelines and establish an AI Center of Excellence

Evaluate ROI and total cost of ownership, decide build/buy/extend, and implement a model router

Domain 2 Design AI-powered business solutions (25-30%)

Design and customize Copilot in Dynamics 365 apps for customer experience and service

Design task, autonomous, and prompt-and-response agents, and propose Foundry Tools for requirements

Design Copilot Studio topics, agent flows and prompt actions, and choose NLP, conversational language understanding or generative orchestration

Design extensibility with custom Microsoft Foundry models, Model Context Protocol and Computer Use

Design agent behaviors including reasoning and voice mode, and agents across Microsoft 365, Teams and SharePoint

Orchestrate AI features across Dynamics 365 finance and supply chain and customer experience and service, Copilot for Sales and Service, and Power Platform AI

Domain 3 Deploy AI-powered business solutions (40-45%)

Monitor and tune agents: monitoring tools and process, backlog and feedback analysis, performance metrics and telemetry interpretation

Manage testing: agent test process and metrics, custom-model validation, end-to-end test scenarios, and test cases built with Copilot

Design the ALM process for data, Copilot Studio agents, connectors and actions, Microsoft Foundry Agents service, custom models, and Dynamics 365 AI

Design agent and model security and governance, and access controls on grounding data and model tuning

Analyze and mitigate solution and AI vulnerabilities, including prompt manipulation

Review for responsible AI adherence, validate data residency and movement compliance, and design audit trails

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

free Microsoft Azure account (https://azure.microsoft.com/en-us/) here

Hardware: Window or Mac Laptops

Job Roles

Dynamics 365 Finance Functional Consultant
ERP Financial Consultant
Accounts Payable/Receivable Specialist
Budget Analyst
Financial Systems Analyst
Fixed Assets Manager
Credit and Collections Analyst
Dynamics 365 Administrator
Accounting and Finance Manager
Financial Reporting Specialist
General Ledger Accountant
ERP Implementation Consultant
Financial Process Automation Specialist
Compliance and Taxation Specialist
Expense Management Consultant
Accounts Validation Specialist
Dynamics 365 Finance Support Engineer
Finance Project Manager
Financial Data Analyst
Financial Operations Specialist

Trainers

Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.

Alec Tan is a ACTA certified trainer, He has a number of Comptia certifications. Since 2002, starting off from IT technical background to pre-sales, sales account manager, system integration, operate IT retail / repair shop business in Sim Lim Square 2008 ~ 2012, and back to IT industry employment, freelance IT Trainer till present.

Kishan Raaj is a seasoned Data Science and SAP Program Manager with over 15 years of experience, currently leading all end-to-end training and projects for Data Science across Asia at LITHAN, Singapore. With expertise in machine learning, data analytics, and cloud technologies, he is well-versed in techniques such as regression, decision trees, clustering, and text mining. He has hands-on experience with tools like Python, R, Tableau, PowerBI, and Microsoft Azure Machine Learning Studio.As an ACTA certified trainer, Kishan has designed and delivered comprehensive courses for SAP and Data Science programs, managing teams and training in multiple countries, including Singapore, Malaysia, China, India, and Vietnam. His background in SAP, particularly in S4/HANA and ABAP, combined with his expertise in machine learning libraries such as TensorFlow and Keras, positions him as a highly capable leader in technical education and project management across various industries.

CY Quah is an ACLP-certified trainer and data science professional with extensive experience in Python, NLP, and machine learning. He has led AI training programs for SAP, Temasek Polytechnic, and IMDA under the SGUnited Mid-Career Pathways initiative, and has delivered corporate workshops on text analytics, recommender systems, and chatbot development. His expertise includes applying NLP tools such as NLTK, spaCy, and Gensim for sentiment analysis, topic modeling, and text classification.

Peter Cheong is an IT and knowledge management professional with strong expertise in networking, cybersecurity, and information systems. He has completed the Cisco Networking Academy Introduction to Packet Tracer course and has participated in international ICT and knowledge management conferences such as the IFLA Knowledge Management Satellite Meeting. With professional experience in IT systems and infrastructure, Peter brings both technical knowledge and global exposure to his training. As an adult educator, Peter focuses on building learners’ foundational skills in cybersecurity, network defense, and risk management aligned to CompTIA Security+ objectives. His sessions emphasize real-world security scenarios, equipping participants to recognize vulnerabilities, manage threats, and implement effective security controls. His combination of practical training and industry exposure ensures learners are well-prepared for both the certification exam and workplace application.