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WSQ - Microsoft Teams Administrator Associate (MS-700)

WSQ - Microsoft Teams Administrator Associate (MS-700)

In this comprehensive Microsoft Teams Administrator Associate Exam Prep course, participants will delve into the intricacies of integrating and managing Microsoft Teams within a business environment. The course begins with exploring technology integration frameworks, providing the foundational knowledge required to understand how Microsoft Teams fits within an organization’s tech stack. Participants will learn to develop evaluated technology implementation approaches, ensuring that schedules and tools are optimized for seamless integration.

Further, the course emphasizes the importance of establishing control procedures for effective technology management. Learners will acquire the skills to assess risks and implement standard control procedures, ensuring business continuity and disaster recovery in the event of unforeseen incidents. Through hands-on practice, participants will review and monitor the success of Microsoft Teams integration using key performance metrics. By the end of the course, attendees will be equipped to develop optimization plans, improving the application of Microsoft Teams in business operations, and be well-prepared for the Microsoft Teams Administrator Associate examination.

Learning Outcomes

By end of the course, learners should be able to:

Develop technology implementation plans and business processes for Microsoft Teams.
Develop control procedures for Microsoft Teams administration to manage security.
Evaluate the integration of Microsoft Teams to ensure alignment with business objectives.
Develop optimization plans for Microsoft Teams to improve business operations.

Course Brochure

Download WSQ - Microsoft Teams Administrator Associate (MS-700) Brochure

Skills Framework

This course follows the guideline of Technology and Systems Application EPW-TEM-4023-1.1 under Energ and Power Skills Framework

Two e-certificates will be awarded to trainees who have demonstrated competency in the WSQ assessment and achieved at least 75% attendance.

Statement of Attainment (SOA) issued by WSG. You can download the SOA from here after 3-4 weeks upon completion of the course. Note that the SOA certificate title indicates the TSC title not the course title.
Certification of Completion issued by Tertiary Infotech Pte Ltd issued after the class.

Disclaimer

We are Official Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at Pearson Vue Test Center.

Certification Exam at Pearson Vue

Once you are prepared for the exam, you can register for the certification here. We are Authorised Pearson Vue Testing Center. You can take the certification exam at our test center. Note that the course fee does not include the certification exam fee.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$2,500	$225.00	$1,475.00	$975.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. Click here for SkillsFuture Credit submission

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023039344)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Course Code: TGS-2024044051

Course Booking

The course fee listed below is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

$1,500.00 (GST-exclusive)

$1,635.00 (GST-inclusive)

Mode of Training

Physical Classroom Training
Synchronised Teaching using ZOOM
On-Site Training (5 pax and above)

Course Date * Course Date

Course Time *

Sponsorship *

Self-Sponsored
Employer-Sponsored

No. of Participants

Name(s) on Certificate *

NRIC (Last 3 Digits and Alphabet)

Additional Message or Emails for Course Notification

* Required Fields

Post-Course Support

We provide free consultation related to the subject matter after the course. Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Topic 1: Explore Microsoft Teams

Explore capabilities in Microsoft Teams
Explore Microsoft Teams integration with Microsoft 365
Explore Microsoft Teams integration with Microsoft Power Platform
Illustrate Microsoft Teams architecture
Describe Microsoft Teams with Microsoft 365 Groups
Describe Microsoft Teams with SharePoint and OneDrive
Describe Microsoft Teams with Exchange
Understand Microsoft Teams certified solutions

Topic 2: Plan and deploy Microsoft Teams

Designate Teams admin roles
Understand Teams management tools
Plan for Teams rollout
Plan for Teams adoption
Plan for Teams licensing
Deploy Microsoft Teams clients

Topic 3: Implement lifecycle management and governance for Microsoft Teams

Plan for lifecycle management
Plan for Teams governance
Manage Microsoft 365 Groups creation
Configure Microsoft 365 Groups expiration policy
Configure Microsoft 365 Groups naming policy
Plan policy assignment for users and groups
Create and manage policy packages
Manage Teams preview features using Teams update policies
Create and manage teams templates and template policies

Topic 4: Monitor your Microsoft Teams environment

Monitor Microsoft Teams usage reports
Monitor Microsoft 365 usage reports
Interpret Microsoft Adoption Score
Manage user access with Azure Active Directory access reviews
Monitor the Microsoft 365 network connectivity dashboard
Manage Teams notifications and alerts
Manage feedback policies

Topic 5: Manage access for external users

Understand features in Azure Active Directory
Work with external users in Microsoft Teams
Manage access for external users
Manage external collaboration in Azure AD
Manage external collaboration in Microsoft 365
Manage external access in Microsoft Teams
Manage guest access in Microsoft Teams
Manage file sharing in SharePoint and OneDrive

Topic 6: Implement security for Microsoft Teams

Configure conditional access and multifactor authentication for Microsoft Teams
Configure Safe Attachments for Microsoft Teams
Configure Safe Links for Microsoft Teams
Examine the Defender for Cloud Apps
Monitor security reports for Microsoft Teams
Plan and configure enhanced encryption policies

Topic 7: Implement compliance for Microsoft Teams

Create and manage sensitivity labels
Create and manage retention policies
Create and manage Data Loss Prevention policies
Deploy communication compliance
Enable scoped directory search
Create information barrier policy
Create security and compliance alerts for Microsoft Teams

Topic 8: Plan and configure network settings for Microsoft Teams

Examine network requirements for Microsoft Teams
Plan for network deployment using Network Planner
Configure network ports and protocols for Microsoft Teams
Implement Quality of Service
Configure reporting labels for location-enhanced Call Analytics reports
Configure tenant data for Call Quality Dashboard reports
Assess network readiness
Manage network topology

Topic 9: Create and manage teams

Create teams
Create a team from existing resources
Plan and create org-wide teams
Manage teams
Manage users in a team
Configure dynamic membership
Archive restore and delete a team

Topic 10: Manage collaboration experiences for chat and channels

Create and manage channels in a team
Create and manage Teams policies for channels
Configure teams settings
Create and manage messaging policies
Manage channel moderation
Manage access to channels

Topic 11: Manage apps for Microsoft Teams

Explore apps in Microsoft Teams
Describe admin settings for Teams apps
Manage access to Teams apps at the organization level
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for Teams apps
Plan and configure connectors
Manage custom apps uploads
Publish custom apps to Microsoft Teams
Manage purchasing of apps in the Microsoft Teams app store
Customize the organization's app store
Customize the branded experience of an app

Topic 12: Introduction to Teams meetings and calling

Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices

Topic 13: Manage meetings and events experiences

Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365

Topic 14: Plan for Microsoft Teams Rooms and Surface Hub

Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options

Topic 15: Configure, deploy, and manage Teams devices

Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags

Topic 16: Plan for Teams Phone

Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail

Topic 17: Configure and deploy Teams Phone

Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing

Topic 18: Configure and manage voice users

Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile

Topic 19: Configure auto attendants and call queues

Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold

Topic 20: Troubleshoot audio, video, and client issues

Troubleshoot Teams
Collect and identify logs
Clear Microsoft Teams client cache
Identify issues with call analytics
Identify issues with Call Quality Dashboard
Use Power BI to analyze Call Quality Dashboard data
Identify issues with the Direct Routing Health Dashboard

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Softtware: Windows / Mac

Hardware: Laptop

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents aged 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Job Roles

Microsoft Teams Administrator
Unified Communications Manager
IT Project Manager
Technology Integration Specialist
Business Continuity Planner
Disaster Recovery Coordinator
IT Risk Manager
Systems Integration Analyst
Network Operations Administrator
Corporate Communications Specialist
IT Support Technician
Collaboration Solutions Architect
IT Service Delivery Manager
Cloud Solutions Engineer
Technical Operations Officer
Information Systems Manager
IT Infrastructure Coordinator
Technical Support Specialist
Operations Project Consultant
Enterprise Systems Administrator

Trainers

Truman Ng: Truman Ng is a C4 Certified Bitcoin Professional (CBP). He graduated with Bachelor Degree in Electrical Engineering from NUS in year 2002. He designed Artificial Intelligence (AI) controller for DC-DC Power Convertor by using Fuzzy Logic and Neural Network (NN) as his university Final Year Project.

Truman has over 15 years project experiences across Database & Web Design, PLC machinery, Data Center Design , Structure Cabling System(SCS) and Enterprise Network Design and Implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual team from the US in handling network design and projects in the States.

Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of Cloud SaaS, IaaS & PaaS and Software Defined Network (SDN), VoIP and Internet Security. He was engaged by Huawei Global Training Center to provide 60+ consultations and trainings for Internet Service Providers(ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland, Iran, South Africa, Swaziland, Cote Dlvoire, Syria, Uzbekistan, New Zealand and countries over the world.
As achievement, Truman has successfully completed 100+ IT network projects for Bank, Hotel and Factory within 5 years.
Truman is certified in PMP, Cisco CCNP, CCIP, CCDP, HP Ase and Huawei HCNP, HCIE R&S, HCNA Cloud, HCNA Security, etc.

Steve: Steve is a ACTA certified trainer. He has a blended mix of IT hard skills and soft skills in project management & business development. He started his career as a software developer and systems integrator on automation projects for semiconductor wafer fabs in Taiwan, France and Singapore, before taking up a management role to setup and take charge of IT operations for a pharmaceutical manufacturing facility in Singapore.

With years of work experience globally and locally spanning across a multitude of industries, he is good at building rapport and collaborated with people of different cultures & business practices. He firmly believes in good corporate culture, business practice and sincerely wish to deliver win-win positive outcomes and impart knowledge to people he interact with.

Terence Ee: Terence Ee is a ACTA certified trainr that has delivered IT training in Singapore and Myanmar. He has also facilitated faith formation courses for Christians in Singapore and Myanmar. As a trainer, his mission is to co-create insightful and actionable learning experiences with his learners.His current areas of focus include project management, information security management, quality management and office productivity applications.

Terence has more than 25 years of corporate IT experience. He has held senior management roles in the public and private sectors. He holds a Master of Science in Technology Management, a Bachelor of Science in Computer and Information Sciences, a Diploma in Family Education, and the Advanced Certificate in Training and Assessment (ACTA). Part of his spare time goes towards tutoring his children in their studies (while learning a thing or two along the way). He is also imparting to them the essential skills for thriving in a digital world.

Ismail: Ismail is IT Project Manager with more than 20 years of experience in Singapore, Malaysia and India, where he manage project development specialized in Customer Relationship management, mobile application, payment system and collaboration solutions.

Ismail holds a Master of Science in Computer Science from Bharathidasan University and Master of Business Administration from Annamalai University, India with experience in the fields of Internet, Mobile Application, Payment system and Blockchain crypto currency skills in the corporate world

Naga: Naga has around 14 years of experience in the financial services industry with exposure to Production Assurance, Business Analysis & Project Management in both business strategy and ITO division. He has deep expertise across capital markets domain, especially in derivatives pricing & trading. He has worked on cost transformation, regulatory and front office trading platform development projects. Prior to Synechron, Naga has managed large-scale transformation programs in financial products engineering, business analysis, and consulting roles at companies including Vontobel, Credit Agricole CIB, Citi, NCS Group, and Oracle. He is an engineering graduate in computer science and has a growing interest in emerging technologies. He is a Blockchain enthusiast and leads the Blockchain Practice for Synechron in Singapore. He is a big believer i