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WSQ - Microsoft 365 Administrator Training (MS-102)

WSQ - Microsoft 365 Administrator Training (MS-102)

The Microsoft 365 Administrator course is designed to equip IT professionals with the expertise needed to manage and secure a Microsoft 365 environment effectively. Starting with configuring and managing the Microsoft 365 tenant, participants will delve into managing users, licenses, and custom domains, ensuring a seamless and customized Microsoft 365 experience. The course covers in-depth topics on configuring client connectivity, managing administrative roles for enhanced security, and deploying Microsoft 365 Apps for enterprise, providing learners with comprehensive knowledge on maintaining a healthy and efficient Microsoft 365 tenant.

Advanced modules focus on implementing identity synchronization, exploring security metrics in Microsoft Defender XDR, and managing secure user access. Learners will be able to address emerging threats, manage endpoint security, and explore the Zero Trust security model. The course also covers implementing threat protection with Microsoft Defender XDR, including email protection, app protection, and endpoint protection, ensuring participants are well-equipped to update and manage Microsoft 365 security plans effectively.

Additionally, the course delves into data governance and compliance within Microsoft 365, including the implementation of compliance measures, managing insider risk, and implementing Microsoft Purview Data Loss Prevention. Participants will learn to establish and communicate access control rules, monitor user access, and investigate breaches with sensitivity and precision. By the end of this course, attendees will have a solid foundation in facilitating Microsoft 365 security administration, planning protective installations, and applying security process and enhancement tool knowledge to safeguard their organization's Microsoft 365 environment.

Learning Outcomes

By end of the course, learners should be able to:

Facilitate Microsoft 365 security administration and plan protective installations, applying security process and enhancement tool knowledge.
Update and manage Microsoft 365 security plans, addressing emerging threats and infrastructure weaknesses.
Establish and communicate Microsoft 365 access control rules, aligning with key user access management principles.
Implement Microsoft 365 user access monitoring, grant permissions, and investigate breaches, following diagnosis protocols.

Course Brochure

Download WSQ - Microsoft 365 Administrator Training (MS-102) Brochure

Skills Framework

This course follows the guideline of Security Administration ICT-OUS-4012-1.1 under ICT Skills Framework

Certification

Two e-certificates will be awarded to trainees who have demonstrated competency in the WSQ assessment and achieved at least 75% attendance.

Statement of Attainment (SOA) issued by WSG. You can download the SOA from here after 3-4 weeks upon completion of the course. Note that the SOA certificate title indicates the TSC title not the course title.
Certification of Completion issued by Tertiary Infotech Pte Ltd issued after the class.

Disclaimer

We are Official Microsoft Learning Partner (Org ID: 5238476). To get the official Microsoft certification, please register your certification exam at Pearson Vue Test Center.

Certification Exam at Pearson Vue

Once you are prepared for the exam, you can register for the certification here. We are Authorised Pearson Vue Testing Center. You can take the certification exam at our test center. Note that the course fee does not include the certification exam fee.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee	GST	Nett Fee after Funding (Incl. GST)
		Baseline	MCES / SME
$2,500	$225.00	$1,475.00	$975.00

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

Upon registration, we will advise further on how to tap on the WSQ Training Subsidy.

You can pay the nett fee (after the WSQ training subsidy) by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. Click here for SkillsFuture Credit submission

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2023039344)

Scroll down to “Keyword Tags” to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Course Code: TGS-2024042601

Course Booking

The course fee listed below is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

$2,500.00 (GST-exclusive)

$2,725.00 (GST-inclusive)

Mode of Training *

Physical Classroom Training
Synchronised Teaching using ZOOM
On-Site Training (5 pax and above)

Course Date * Course Date

Course Time * Course Time

9:30am - 6:30pm

No. of Participants

Sponsorship

Self-Sponsored
Employer-Sponsored

Name(s) on Certificate *

Additional Message or Emails for Course Notification

* Required Fields

Post-Course Support

We provide free consultation related to the subject matter after the course. Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Topic 1: Configure your Microsoft 365 experience

Explore your Microsoft 365 cloud environment
Configure your Microsoft 365 organizational profile
Manage your tenant subscriptions in Microsoft
Integrate Microsoft 365 with customer engagement apps
Complete your tenant configuration in Microsoft 365

Topic 2: Manage users, licenses, and mail contacts in Microsoft 365

Examine groups in Microsoft
Create and manage groups in Microsoft
Create dynamic groups using Microsoft Entra rule builder
Create a Microsoft 365 group naming policy
Create groups in Exchange Online and SharePoint Online

Topic 3: Add a custom domain in Microsoft 365

Plan a custom domain for your Microsoft 365 deployment
Plan the DNS zones for a custom domain
Plan the DNS record requirements for a custom domain
Create a custom domain in Microsoft 365

Topic 4: Configure client connectivity to Microsoft 365

Examine how automatic client configuration works
Explore the DNS records required for client configuration
Configure Outlook clients
Troubleshoot client connectivity

Topic 5: Configure administrative roles in Microsoft 365

Explore the Microsoft 365 permission model
Explore the Microsoft 365 admin roles
Assign admin roles to users in Microsoft
Delegate admin roles to partners
Manage permissions using administrative units in Microsoft Entra ID
Elevate privileges using Microsoft Entra Privileged Identity Management
Examine best practices when configuring administrative roles

Topic 6: Manage tenant health and services in Microsoft 365

Monitor the health of your Microsoft 365 services
Monitor tenant health using Microsoft 365 Adoption Score
Monitor tenant health using Microsoft 365 usage analytics
Develop an incident response plan
Request assistance from Microsoft

Topic 7: Deploy Microsoft 365 Apps for enterprise

Explore Microsoft 365 Apps for enterprise functionality
Complete a self-service installation of Microsoft 365 Apps for enterprise
Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager
Deploy Microsoft 365 Apps for enterprise from the cloud
Deploy Microsoft 365 Apps for enterprise from a local source
Manage updates to Microsoft 365 Apps for enterprise
Explore the update channels for Microsoft 365 Apps for enterprise
Manage your cloud apps using the Microsoft 365 Apps admin center

Topic 8: Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

Examine the analytical features of Microsoft Viva Insights
Explore Personal insights
Explore Team insights
Explore Organization insights
Explore Advanced insights

Topic 9: Explore identity synchronization

Examine identity models for Microsoft
Examine authentication options for the hybrid identity model
Explore directory synchronization

Topic 10: Prepare for identity synchronization to Microsoft 365

Plan your Microsoft Entra ID deployment
Prepare for directory synchronization
Choose your directory synchronization tool
Plan for directory synchronization using Microsoft Entra Connect Sync
Plan for directory synchronization using Microsoft Entra Cloud Sync

Topic 11: Implement directory synchronization tools

Configure Microsoft Entra Connect Sync prerequisites
Configure Microsoft Entra Connect Sync
Monitor synchronization services using Microsoft Entra Connect Health
Configure Microsoft Entra Cloud Sync prerequisites
Configure Microsoft Entra Cloud Sync

Topic 12: Manage synchronized identities

Manage users with directory synchronization
Manage groups with directory synchronization
Maintain directory synchronization using Microsoft Entra Connect Sync security groups
Configure object filters for directory synchronization
Explore Microsoft Identity Manager
Troubleshoot directory synchronization

Topic 13: Manage secure user access in Microsoft 365

Manage user passwords
Enable pass-through authentication
Enable multifactor authentication
Enable passwordless sign-in with Microsoft Authenticator
Explore self-service password management
Explore Windows Hello for Business
Implement Microsoft Entra Smart Lockout
Implement conditional access policies
Explore Security Defaults in Microsoft Entra ID
Investigate authentication issues using sign-in logs

Topic 14: Examine threat vectors and data breaches

Explore today's work and threat landscape
Examine how phishing retrieves sensitive information
Examine how spoofing deceives users and compromises data security
Compare spam and malware
Examine account breaches
Examine elevation of privilege attacks
Examine how data exfiltration moves data out of your tenant
Examine how attackers delete data from your tenant
Examine how data spillage exposes data outside your tenant
Examine other types of attacks

Topic 15: Explore the Zero Trust security model

Examine the principles and components of the Zero Trust model
Plan for a Zero Trust security model in your organization
Examine Microsoft's strategy for Zero Trust networking
Adopt a Zero Trust approach

Topic 16: Explore security solutions in Microsoft Defender XDR

Enhance Exchange Online Protection with Microsoft Defender for Office
Protect your organization's identities using Microsoft Defender for Identity
Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint
Protect against cyber attacks using Microsoft 365 Threat Intelligence
Provide insight into suspicious activity using Microsoft Defender for Cloud App Security
Review the security reports in Microsoft Defender XDR

Topic 17: Examine Microsoft Secure Score

Explore Microsoft Secure Score
Assess your security posture with Microsoft Secure Score
Improve your secure score
Track your Microsoft Secure Score history and meet your goals

Topic 18: Examine Privileged Identity Management

Explore Privileged Identity Management in Microsoft Entra ID
Configure Privileged Identity Management
Audit Privileged Identity Management
Control privileged admin tasks using Privileged Access Management

Topic 19: Examine Microsoft Entra ID Protection

Explore Microsoft Entra ID Protection
Enable the default protection policies in Microsoft Entra ID Protection
Explore the vulnerabilities and risk events detected by Microsoft Entra ID Protection
Plan your identity investigation

Topic 20: Examine email protection in Microsoft 365

Examine the anti-malware pipeline
Detect messages with spam or malware using Zero-hour auto purge
Explore anti-spoofing protection provided by Exchange Online Protection
Explore other anti-spoofing protection
Examine outbound spam filtering

Topic 21: Enhance your email protection using Microsoft Defender for Office 365

Climb the security ladder from EOP to Microsoft Defender for Office
Expand EOP protections by using Safe Attachments and Safe Links
Manage spoofed intelligence
Configure outbound spam filtering policies
Unblock users from sending email

Topic 22: Manage Safe Attachments

Protect users from malicious attachments by using Safe Attachments
Create Safe Attachment policies using Microsoft Defender for Office
Create Safe Attachments policies using PowerShell
Modify an existing Safe Attachments policy
Create a transport rule to bypass a Safe Attachments policy
Examine the end-user experience with Safe Attachments

Topic 23: Manage Safe Links

Protect users from malicious URLs by using Safe Links
Create Safe Links policies using Microsoft 365 Defender
Create Safe Links policies using PowerShell
Modify an existing Safe Links policy
Create a transport rule to bypass a Safe Links policy
Examine the end-user experience with Safe Links

Topic 24: Explore threat intelligence in Microsoft Defender XDR

Explore Microsoft Intelligent Security Graph
Explore alert policies in Microsoft
Run automated investigations and responses
Explore threat hunting with Microsoft Threat Protection
Explore advanced threat hunting in Microsoft Defender XDR
Explore threat analytics in Microsoft
Identify threat issues using Microsoft Defender reports

Topic 25: Implement app protection by using Microsoft Defender for Cloud Apps

Explore Microsoft Defender Cloud Apps
Deploy Microsoft Defender for Cloud Apps
Configure file policies in Microsoft Defender for Cloud Apps
Manage and respond to alerts in Microsoft Defender for Cloud Apps
Configure Cloud Discovery in Microsoft Defender for Cloud Apps
Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps

Topic 26: Implement endpoint protection by using Microsoft Defender for Endpoint

Explore Microsoft Defender for Endpoint
Configure Microsoft Defender for Endpoint in Microsoft Intune
Onboard devices in Microsoft Defender for Endpoint
Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management
Manage device discovery and vulnerability assessment
Reduce your threat and vulnerability exposure

Topic 27: Implement threat protection by using Microsoft Defender for Office 365

Explore the Microsoft Defender for Office 365 protection stack
Investigate security attacks by using Threat Explorer
Identify cybersecurity issues by using Threat Trackers
Prepare for attacks with Attack simulation training

Topic 28: Examine data governance solutions in Microsoft Purview

Explore data governance and compliance in Microsoft Purview
Protect sensitive data with Microsoft Purview Information Protection
Govern organizational data using Microsoft Purview Data Lifecycle Management
Minimize internal risks with Microsoft Purview Insider Risk Management
Explore Microsoft Purview eDiscovery solutions

Topic 29: Explore archiving and records management in Microsoft 365

Explore archive mailboxes in Microsoft
Enable archive mailboxes in Microsoft
Explore Microsoft Purview Records Management
Implement Microsoft Purview Records Management
Restore deleted data in Exchange Online
Restore deleted data in SharePoint Online

Topic 30: Explore retention in Microsoft 365

Explore retention by using retention policies and retention labels
Compare capabilities in retention policies and retention labels
Define the scope of a retention policy
Examine the principles of retention
Implement retention using retention policies, retention labels, and eDiscovery holds
Restrict retention changes by using Preservation Lock

Topic 31: Explore Microsoft Purview Message Encryption

Examine Microsoft Purview Message Encryption
Configure Microsoft Purview Message Encryption
Define mail flow rules to encrypt email messages
Add organizational branding to encrypted email messages
Explore Microsoft Purview Advanced Message Encryption

Topic 32: Explore compliance in Microsoft 365

Plan for security and compliance in Microsoft
Plan your beginning compliance tasks in Microsoft Purview
Manage your compliance requirements with Compliance Manager
Examine the Compliance Manager dashboard
Analyze the Microsoft Compliance score

Topic 33: Implement Microsoft Purview Insider Risk Management

Explore insider risk management
Plan for insider risk management
Explore insider risk management policies
Create insider risk management policies
Investigate insider risk management activities and alerts
Explore insider risk management cases

Topic 34: Implement Microsoft Purview Information Barriers

Explore Microsoft Purview Information Barriers
Configure information barriers in Microsoft Purview
Examine information barriers in Microsoft Teams
Examine information barriers in OneDrive
Examine information barriers in SharePoint

Topic 35: Explore Microsoft Purview Data Loss Prevention

Examine Data Loss Prevention
Explore Endpoint data loss prevention
Examine DLP policies
View DLP policy results
Explore DLP reports

Topic 36: Implement Microsoft Purview Data Loss Prevention

Plan to implement Microsoft Purview Data Loss Protection
Implement Microsoft Purview's default DLP policies
Design a custom DLP policy
Create a custom DLP policy from a template
Configure email notifications for DLP policies
Configure policy tips for DLP policies

Topic 37: Implement data classification of sensitive information

Explore data classification
Implement data classification in Microsoft
Explore trainable classifiers
Create and retrain a trainable classifier
View sensitive data using Content explorer and Activity explorer
Detect sensitive information documents using Document Fingerprinting

Topic 38: Explore sensitivity labels

Manage data protection using sensitivity labels
Explore what sensitivity labels can do
Determine a sensitivity label's scope
Apply sensitivity labels automatically
Explore sensitivity label policies

Topic 39: Implement sensitivity labels

Plan your deployment strategy for sensitivity labels
Examine the requirements to create a sensitivity label
Create sensitivity labels
Publish sensitivity labels
Remove and delete sensitivity labels

Final Assessment

Written Assessment (SAQ)
Practical Performance

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

Able to operate using computer functions
Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

Positive Learning Attitude
Enthusiastic Learner

Experience

Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity.

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee

Employer Sponsored Trainee

Singapore Citizens or Singapore Permanent Residents of age 21 and above
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.

Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.
Trainee must pass all prescribed tests / assessments and attain 100% competency.
We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

SkillsFuture Credit:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

PSEA:

To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
Scroll down to "Keyword Tags" to verify for PSEA eligibility.
If there is “PSEA” under keyword tags, the course is eligible for PSEA.
And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA.
Not all courses are eligible for PSEA funding.

Absentee Payroll (AP) Funding:

$4.50 per hour, capped at $100,000 per enterprise per calendar year.
AP funding will be computed based on the actual number of training hours attended by the trainee.

SFEC:

If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
SkillsFuture Enterprise Credit (SFEC) Microsite

Steps to Apply Skills Future Claim

The staff will send you an invoice with the fee breakdown.
Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

Note

SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Job Roles

Systems Administrator
IT Manager
Cloud Solutions Architect
IT Consultant
IT Director
Network Administrator
IT Security Specialist
IT Support Specialist
IT Project Manager
Microsoft 365 Enterprise Administrator
Microsoft 365 Teams Administrator
Microsoft 365 Security Administrator
Compliance Manager
Information Systems Auditor
Information Security Analyst

Trainers

Mohd Hafiz Ramly: Mohd Hafiz Ramly is a seasoned Information Technology (IT) System Administrator who is very passionate about technology and new ideas, especially when it comes to cloud computing. A lot of his research and time is spent focused on cloud computing automation, DevOps and as well as data and information security. His interests are very specific in terms of making the old-fashioned IT way more easy to manage, smart and effective by focusing more towards automation, infrastructure as code and documentation, simply following the DevOps style.

Yam Chuan Wee: Yam Chuan Wee is a ICT Consultant at Sustainable Energy Development Authority (SEDA) Malaysia. He has been involved in software development, web development, and internet marketing for the last 15 years. He has sold more than 1 million ringgit worth of products as an Amazon Affiliate in 10 months as a part-time hobby. His interest in Software Design, Behavioral Psychology, Social Dynamics, Novel Business Strategies