Course Details
LU1 Get started with managing Microsoft Teams
Topic 1 Explore Microsoft Teams
- Explore capabilities in Microsoft Teams
- Explore Microsoft Teams integration with Microsoft 365
- Explore Microsoft Teams integration with Microsoft Power Platform
- Illustrate Microsoft Teams architecture
- Describe Microsoft Teams with Microsoft 365 Groups
- Describe Microsoft Teams with SharePoint and OneDrive
- Describe Microsoft Teams with Exchange
- Understand Microsoft Teams certified solutions
Topic 2 Plan and deploy Microsoft Teams
- Designate Teams admin roles
- Understand Teams management tools
- Plan for Teams rollout
- Plan for Teams adoption
- Plan for Teams licensing
- Deploy Microsoft Teams clients
Topic 3 Implement lifecycle management and governance for Microsoft Teams
- Plan for lifecycle management
- Plan for Teams governance
- Manage Microsoft 365 Groups creation
- Configure Microsoft 365 Groups expiration policy
- Configure Microsoft 365 Groups naming policy
- Plan policy assignment for users and groups
- Create and manage policy packages
- Manage Teams preview features using Teams update policies
- Create and manage teams templates and template policies
Topic 4 Monitor your Microsoft Teams environment
- Monitor Microsoft Teams usage reports
- Monitor Microsoft 365 usage reports
- Interpret Microsoft Adoption Score
- Manage user access with Azure Active Directory access reviews
- Monitor the Microsoft 365 network connectivity dashboard
- Manage Teams notifications and alerts
- Manage feedback policies
LU2 Prepare the environment for a Microsoft Teams deployment
Topic 5 Manage access for external users
- Understand features in Azure Active Directory
- Work with external users in Microsoft Teams
- Manage access for external users
- Manage external collaboration in Azure AD
- Manage external collaboration in Microsoft 365
- Manage external access in Microsoft Teams
- Manage guest access in Microsoft Teams
- Manage file sharing in SharePoint and OneDrive
Topic 6 Implement security for Microsoft Teams
- Configure conditional access and multifactor authentication for Microsoft Teams
- Configure Safe Attachments for Microsoft Teams
- Configure Safe Links for Microsoft Teams
- Examine the Defender for Cloud Apps
- Monitor security reports for Microsoft Teams
- Plan and configure enhanced encryption policies
Topic 7 Implement compliance for Microsoft Teams
- Create and manage sensitivity labels
- Create and manage retention policies
- Create and manage Data Loss Prevention policies
- Deploy communication compliance
- Enable scoped directory search
- Create information barrier policy
- Create security and compliance alerts for Microsoft Teams
Topic 8 Plan and configure network settings for Microsoft Teams
- Examine network requirements for Microsoft Teams
- Plan for network deployment using Network Planner
- Configure network ports and protocols for Microsoft Teams
- Implement Quality of Service
- Configure reporting labels for location-enhanced Call Analytics reports
- Configure tenant data for Call Quality Dashboard reports
- Assess network readiness
- Manage network topology
LU3 Manage chat, teams, channels, and apps in Microsoft Teams
Topic 9 Create and manage teams
- Create teams
- Create a team from existing resources
- Plan and create org-wide teams
- Manage teams
- Manage users in a team
- Configure dynamic membership
- Archive restore and delete a team
Topic 10 Manage collaboration experiences for chat and channels
- Create and manage channels in a team
- Create and manage Teams policies for channels
- Configure teams settings
- Create and manage messaging policies
- Manage channel moderation
- Manage access to channels
Topic 11 Manage apps for Microsoft Teams
- Explore apps in Microsoft Teams
- Describe admin settings for Teams apps
- Manage access to Teams apps at the organization level
- Create and manage app permission policies
- Create and manage app setup policies
- Manage permissions and consent for Teams apps
- Plan and configure connectors
- Manage custom apps uploads
- Publish custom apps to Microsoft Teams
- Manage purchasing of apps in the Microsoft Teams app store
- Customize the organization's app store
- Customize the branded experience of an app
LU4 Manage meetings and calling in Microsoft Teams
Topic 12 Introduction to Teams meetings and calling
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendants and call queues
- Overview of Teams devices
Topic 13 Manage meetings and events experiences
- Explore meetings and events in Microsoft Teams
- Configure meeting settings
- Create and manage meeting policies
- Configure audio conferencing
- Create and manage meeting templates and template policies
- Create and manage meetings customization policies
- Configure live events settings
- Create and manage live events policies
- Examine live events across Microsoft 365
Topic 14 Plan for Microsoft Teams Rooms and Surface Hub
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub
- Understand and plan Teams Room accessories, components, and peripherals
- Understand Teams Rooms management options
Topic 15 Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms management options
- Manage Surface Hub 2S devices
- Configure Microsoft Teams SIP gateway
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
Topic 16 Plan for Teams Phone
- Plan to deploy Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
Topic 17 Configure and deploy Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
- Configure Audio Conferencing
Topic 18 Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
- Enable users for Teams Phone Mobile
Topic 19 Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Interpret call queue conference modes
- Interpret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
Topic 20 Troubleshoot audio, video, and client issues
- Troubleshoot Teams
- Collect and identify logs
- Clear Microsoft Teams client cache
- Identify issues with call analytics
- Identify issues with Call Quality Dashboard
- Use Power BI to analyze Call Quality Dashboard data
- Identify issues with the Direct Routing Health Dashboard
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
- IT Administrator
- Network Administrator
- Systems Engineer
- IT Support Specialist
- Collaboration Engineer
- Unified Communications Technician
- Cloud Solutions Architect
- IT Project Manager
- IT Consultant
- Systems Integrator
- Enterprise Solutions Developer
- IT Operations Manager
- Technical Support Engineer
- IT Service Desk Analyst
- Infrastructure Manager
Trainers
Sanjiv Venkatram: Sanjiv i is an ACTA certified experienced leader with a proven track record in business / finance consulting and in developing i) business intelligence (BI) solutions ii) data analytics/analysis solutions and iii) IOT lead BI solutions. Sanjiv's goal through Prudentia Consulting, is to promote the simple joy and excitement of actively using the Microsoft Platform. He believes that the agility afforded by the Microsoft platform helps businesses get time back for deeper business thinking and to spend more time with their end customers
Sanjiv has rich experiences in diverse/complex high-tech businesses, turn around environments and strategic transformations. His functional expertise is in sales analytics, financial planning and analysis, engineering and program management. He has worked across discrete manufacturing, professional services and higher education verticals. He also has a working knowledge of equities portfolio management within the financial services domain.Sanjiv is the CEO of Prudentia Consulting, an organization committed to promoting the active usage of the Microsoft Platform. Prior to this, he has worked at Microsoft (US & APAC: 9.2 years), Cognizant Tech Solutions (3.3 years), Yazaki North America (8 years) and until recently at Oracle. Here are a few of his BI/analytics projects driven at scale: Built APAC wide BI dashboard using the Power BI umbrella tool set (Power BI online, Power BI desktop and Power Pivot) and a KPI lake (SQL DB), Helped develop key KPIs – identified key KPIs and helped land this in the DB, Developed a budget audit tool that captured budget inputs from a host of countries across the globe, Developed a business unit P&L reporting tool (functional architecture) in Business Objects for the world-wide financial planning and analysis team.
Audrey Lin : Audrey Lin is a ACTA certified trainer. She is a Business Development Director at Gill Technologies, an IT Consulting and Managed Services Provider focused at servicing SMEs. I'm responsible for the operations, sales, marketing, accounting, and finance functions of the organization. She have 13 years of experience in helping businesses and schools maximize their Return on Investment on IT through the use of the right technology, improving their business processes and increasing user adoption. My expertise is around Microsoft 365, MS Teams and Power BI. To help organizations improve employee productivity with tools from the MS 365 stack, she have delivered several classroom & online-styled end user training sessions to organizations from various industries - real estate, F&B, oil & gas, healthcare, schools, logistics. I have also created multiple customized & on-demand videos that end users can refer to for a quick review. Being certified as a Microsoft Data Analyst Associate, She is proficient at helping businesses gather business insights from their wide array of data. She have been involved in BI Projects with healthcare firms, logistics companies, FIs, etc., starting from the design phase, right through to the daily management of the BI system. Her area of knowledge in managing security and compliance in MS 365 is significant and ever-growing. She have good understanding of the Zero Trust Principle and uses that to improve the IT security posture of her clients. With the support of her engineering team at Gill Technologies, we use cloud-based management tools from MS 365, namely Intune, Endpoint Manager, Defender, etc. to manage our clients' endpoints.
Peter Cheong: Peter Cheong is a ACTA certified trainer. He specialise In IT related knowlege and conduct IT Training which Include Microsoft Window Server Technology (Wintel) and Linux - Centos/Red Hat. Comptia ,ITIL , Motorola Solution Trunking System and Cisco Networking. He worked in Motorola Solutions Conduct Motorola Astro 25 Trunking System For Police Force Malaysia (RMPnet),Taiwan Navy, Indonesia METRO POLDA (Police Force). After that he Join As IT Group Manager For W-Group which include 17 subsidiaries Companies in Real Estate Developer,Plantation. Building Management Services ,Contruction and also Fiber Opti Service Provider in Sabah,Malaysia.