LU1 Get started with managing Microsoft Teams
Topic 1 Explore Microsoft Teams
Explore capabilities in Microsoft Teams
Explore Microsoft Teams integration with Microsoft 365
Explore Microsoft Teams integration with Microsoft Power Platform
Illustrate Microsoft Teams architecture
Describe Microsoft Teams with Microsoft 365 Groups
Describe Microsoft Teams with SharePoint and OneDrive
Describe Microsoft Teams with Exchange
Understand Microsoft Teams certified solutions
Topic 2 Plan and deploy Microsoft Teams
Designate Teams admin roles
Understand Teams management tools
Plan for Teams rollout
Plan for Teams adoption
Plan for Teams licensing
Deploy Microsoft Teams clients
Topic 3 Implement lifecycle management and governance for Microsoft Teams
Plan for lifecycle management
Plan for Teams governance
Manage Microsoft 365 Groups creation
Configure Microsoft 365 Groups expiration policy
Configure Microsoft 365 Groups naming policy
Plan policy assignment for users and groups
Create and manage policy packages
Manage Teams preview features using Teams update policies
Create and manage teams templates and template policies
Topic 4 Monitor your Microsoft Teams environment
Monitor Microsoft Teams usage reports
Monitor Microsoft 365 usage reports
Interpret Microsoft Adoption Score
Manage user access with Azure Active Directory access reviews
Monitor the Microsoft 365 network connectivity dashboard
Manage Teams notifications and alerts
Manage feedback policies
LU2 Prepare the environment for a Microsoft Teams deployment
Topic 5 Manage access for external users
Understand features in Azure Active Directory
Work with external users in Microsoft Teams
Manage access for external users
Manage external collaboration in Azure AD
Manage external collaboration in Microsoft 365
Manage external access in Microsoft Teams
Manage guest access in Microsoft Teams
Manage file sharing in SharePoint and OneDrive
Topic 6 Implement security for Microsoft Teams
Configure conditional access and multifactor authentication for Microsoft Teams
Configure Safe Attachments for Microsoft Teams
Configure Safe Links for Microsoft Teams
Examine the Defender for Cloud Apps
Monitor security reports for Microsoft Teams
Plan and configure enhanced encryption policies
Topic 7 Implement compliance for Microsoft Teams
Create and manage sensitivity labels
Create and manage retention policies
Create and manage Data Loss Prevention policies
Deploy communication compliance
Enable scoped directory search
Create information barrier policy
Create security and compliance alerts for Microsoft Teams
Topic 8 Plan and configure network settings for Microsoft Teams
Examine network requirements for Microsoft Teams
Plan for network deployment using Network Planner
Configure network ports and protocols for Microsoft Teams
Implement Quality of Service
Configure reporting labels for location-enhanced Call Analytics reports
Configure tenant data for Call Quality Dashboard reports
Assess network readiness
Manage network topology
LU3 Manage chat, teams, channels, and apps in Microsoft Teams
Topic 9 Create and manage teams
Create teams
Create a team from existing resources
Plan and create org-wide teams
Manage teams
Manage users in a team
Configure dynamic membership
Archive restore and delete a team
Topic 10 Manage collaboration experiences for chat and channels
Create and manage channels in a team
Create and manage Teams policies for channels
Configure teams settings
Create and manage messaging policies
Manage channel moderation
Manage access to channels
Topic 11 Manage apps for Microsoft Teams
Explore apps in Microsoft Teams
Describe admin settings for Teams apps
Manage access to Teams apps at the organization level
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for Teams apps
Plan and configure connectors
Manage custom apps uploads
Publish custom apps to Microsoft Teams
Manage purchasing of apps in the Microsoft Teams app store
Customize the organization's app store
Customize the branded experience of an app
LU4 Manage meetings and calling in Microsoft Teams
Topic 12 Introduction to Teams meetings and calling
Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices
Topic 13 Manage meetings and events experiences
Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365
Topic 14 Plan for Microsoft Teams Rooms and Surface Hub
Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options
Topic 15 Configure, deploy, and manage Teams devices
Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags
Topic 16 Plan for Teams Phone
Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail
Topic 17 Configure and deploy Teams Phone
Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing
Topic 18 Configure and manage voice users
Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile
Topic 19 Configure auto attendants and call queues
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold
Topic 20 Troubleshoot audio, video, and client issues
Troubleshoot Teams
Collect and identify logs
Clear Microsoft Teams client cache
Identify issues with call analytics
Identify issues with Call Quality Dashboard
Use Power BI to analyze Call Quality Dashboard data
Identify issues with the Direct Routing Health Dashboard
