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Tan Teck Hwa - Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
In his role as a trainer, Tan emphasizes practical techniques for handling diverse customer situations, from service recovery to exceeding expectations. His teaching highlights the link between frontline service performance and organizational competitiveness, enabling participants to see customer service as a strategic business driver. Learners gain not only customer-facing skills but also insights into aligning service practices with business goals, productivity, and long-term growth.
Teddy Yip - Teddy Yip brings over 20 years of professional experience in corporate sales, relationship management, and service operations. His career includes roles as a Relationship Manager sustaining long-term HNW client relationships , a Sales Leader managing key B2B accounts , and a Regional Support Consultant managing customer expectations and improving service ratings. He combines this frontline experience with deep expertise in process optimization, holding a Lean Six Sigma Master Black Belt , which he has used to drive continuous improvement in field services and customer support.
Allen Wong - Allen Wong is a forward-thinking Digital Marketing Strategist with a strong track record of boosting business growth by enhancing customer engagement. His expertise lies in leveraging modern technology, including Marketing Analytics, AI, CRM, and Social Media Management, to create personalized customer experiences. His background spans managing e-commerce brand presence, B2B/B2C lead generation, and optimizing the digital user experience (UI/UX), demonstrating a deep understanding of the modern customer journey.
As an ACLP-certified trainer , Allen emphasizes a data-driven approach to customer service, teaching learners how to turn complex data into actionable insights. He bridges the gap between marketing and service, showing participants how to use digital tools like CRM, email, and social media to build relationships and manage customer interactions effectively. Learners will gain practical skills in using technology to understand customer behavior, personalize communications , and ultimately drive loyalty and revenue.
Riley Goh - Riley Goh is a professional Trainer, Program Designer, and Facilitator who believes that "genuine connections" and "meaningful conversations" are the foundation of business success. Her expertise lies in community building and authentic communication, demonstrated by her experience developing a community of over 130 members and teaching "authentic sales strategies" to business owners. This, combined with her experience as a Financial Advisor, gives her a strong foundation in building client trust and understanding diverse customer needs.
Holding the WSQ Advanced Certificate in Learning and Performance (ACLP 2.0), Riley excels at creating engaging and interactive learning environments. She utilizes methodologies like "Serious Games" to help participants master the art of authentic communication and build genuine rapport. Learners will gain practical skills in connecting with people , handling conversations with clarity and confidence , and transforming routine customer interactions into opportunities for building lasting, meaningful relationships
