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Instructor-led Classroom Adult Training in Singapore - Modular Fast Track Skill-Based Trainings

Effective Communication Training

Learn and master the essentials of effective communication and public speaking. Participants will get to understand the principles of good communication, and how to prepare a presentation. The course focus on activities to let participants learn the various concepts of good communication and presentation  Participants will learn how to craft speeches and ensure that their message gets through to their audience.

Course Highlights:

  • Principles of Good Communication
  • Barriers to Communication 
  • Communication Styles 
  • RESULT tool to improve communication
  • Public Speaking


All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant Applications

Click the links below to apply. Note that you need to register the course first.

For Singaporeans: SkillsFuture Credit

For Company: SSG Training Grant

Course Code: CRS-N-0034990

Course Booking

$228.00 (GST-exclusive)

Course Date

Course Time

* Required Fields

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

Module 1: Communication Styles

  • What is Good Communication
  • Principles of Good Communication
  • Types of Communication Styles
  • Activity: Identify you Communication Style

Module 2: Perceptual Preferences

  • Communication Preferences
  • Type of Perceptual Preference
  • Activity: Identify Your Perceptual Preference

Module 3: Attitudes of Communication

  • Attitudes of Communication
  • Types of Attitudes
  • Emotional Intelligence
  • Activity: Role Play

Module 4: Barriers to Communication

  • Barriers to Good Communication
  • Activity: Identify Communication Barriers in Your Office

Module 5: Communication Tools

  • RESULT Communication Tool
  • Activity: Apply RESULT Tool to Improve your Communication

Module 6: Public Speaking

  • What is Public Speaking
  • How to Prepare for your Public Speech
  • Speech Format
  • Pronunciation
  • Body Language
  • Activity: Practice a short Public Speaking Speech

Course Admin


Who Should Attend

  • Customer service staff who want to improve their presentation and communication skills
  • Office workers who to improve communication with their colleagues and superior


Finance TrainerAnitha Gayathri Mariappan is a CA Singapore, an ACCA member, ACRA certified Qualified Individual (QI), MBA in Finance and IT, SAP FI certified, PMP trained finance professional with 13 years of wide and rich experience in industries like Healthcare, Information Technology, Banking, Broadcast Systems Integration, Professional Services, F&B and more. Coming from a background of various global banks and organisations, my core expertise areas are Financial Accounting, Singapore Taxation, Enterprise and Project FP&A (Budgeting, Forecasting and Performance Review), Business Case Modelling, Data Analysis and Reporting, Process Framework, Governance & Control.

She is also a budding entrepreneur of my own professional and business consultancy services where I strive and progress towards excellence and maximising clients’ value-add and satisfaction. I’ve been a passionate trainer for various internal products, tools, framework and processes for a wider range of audience and stakeholders. Have trained the trainers too. I strongly believe that learning is a joyful life-long process and teaching is the best way to learn new concepts every day.

She is a tech-savvy number person with a strong belief that technology is a boon to our productivity. I motivate myself to continuously sharpen my skills by updating and upgrading with industry innovations and trend. I am adaptive, creative in driving solutions, meticulous, delivery focused, a quick learner and an active listener

Public Speaking Trainer Donovan is currently the founder and art director of LOUPE Singapore, a full-service social design studio based in Singapore. He received his BA(Hons) in Design Communication at Goldsmiths, University of London. As a keen advocate for social change, Donovan has worked with clients such as Ministry of Education, National Environment Agency and the Republic of Singapore Navy amongst many others. As an academic, Donovan has also been awarded the Ngee Ann Student Excellence Award for National Representation and Ngee Ann Scholarship Award for outstanding contributions to the art

Communication TrainerAik Khoon is a media and communication expert with extensive experience in both private and public sectors. He holds a Masters in Mass Communication (NTU) and is a university lecturer, specialising in communication and media studies. He also taught digital media and post-production in the polytechnic. His extensive training and education experience has been gleaned from his years as an educator, as well as senior management in the public sector, where he mentored his team in their corporate communication and branding. in the private sector he has helmed various creative projects as the creative director and executive producer, for both broadcast television as well as live events.

His areas of expertise include effective communication skills, creative writing, business communication skills, video editing and digital storytelling

Communication TrainerShiva Venkatraman is a multi-faceted venture Growth Leader with strong operating and investment experience via various roles (COO, Sr VP, CTO, Board Member and Advisory Board Member) in providing strategic direction for the application of leading edge technologies to solve complex business challenges and achieving creditable results. He has deep business expertise in sales/channels, quality management systems (ISO/SEI) and mentoring/coaching SME business owners in communications, project management, design thinking as well as organizational design matters. Shiva holds top degrees with top honors from world-class universities like IIT, Purdue and MIT Sloan (MBA from the Sloan Fellows Program in Innovation and Global Leadership). He is also Recipient of two patents and numerous invention disclosures.

 Communication TrainerOon Ling holds a MBA and a first degree in Engineering from The National University of Singapore. An accomplished trainer and business 0wner who started her business with only S$12k of her savings, her business specializes in corporate attire design, production and intelligent uniform with data analytics. A decade into the business, it has become a promising enterprise of a few million dollars value and with a rich clientele base. The secret to Oon Ling’s success is continuous learning, a keen-adoptor of technology and business transformation that has allowed her business to break into the high entry barrier of the traditional industry, strongly dominated by big-boys of 30 to 40 years-establishments. Her business is the first to bring in a breakthrough hi-tech 3D body scanner machine and the first to set up ‘Design Your Own’ e-commerce platform. It operates with a lean headcount via a digitally driven business model and strong in-house infrastructure.

An ACTA Certified Trainer, Oon Ling is also an associate lecturer with local tertiary institutions, specializing in training and mentoring working professionals in business administration modules including strategic marketing, design and systems thinking, digital transformation, digital marketing, social media and entrepreneurship related courses. With her hands-on experience in the complex business world, she offers remarkable advices to her learners. Her intangibles skillsets are what they love about her!

Public SpeakingTrainerStephen Tan is a Supply Chain professional and practitioner with extensive experiences in End to End Supply Chain, Operations and Supply Management. His experience hails from his career at senior management level at MNC, SME and Non-Profit organisation with industries ranging from Electronic, Chemical, Healthcare, and Offshore & Marine including Oil & Gas industries. He graduated with a Bachelor of Business Administration with Distinction from RMIT University. Stephen also has an MBA from Macquarie University as well as a Certified Diploma in Accounting & Finance (ACCA, UK). He is awarded Life Time Certification in Supply Management from ISM, USA and the IE study award with Singapore Management University for Global Supply Chain Management.

He trains (ACTA certified), lecture and does adhoc consultancy project and had worked a philanthropic organization and currently Unilever Indonesia working on Supply Chain and Operations optimization after his stint with a Norwegian regional AP office working on ERP project.

Stephen is an ardent and enthusiastic user of MS Excel not only to simplify reporting for KPI but also as a tool for problem solving, decision making and cost optimization. He has also created various MS Excel tools that linked with ERP to create What-If scenario to solve problem and provide optimum solution. He believes in lifelong learning and has obtained a Specialist Diploma in Business Intelligence and Data Analytic in 2017. He desires to extend the Data Visualization capability of MS Excel, deepening his knowledge, simplifying it and sharing and teaching his knowledge to professional as well as layman.

He had worked previously with HP, CMB as Regional Procurement and handles End to End Supply Chain, Operations, Logistics with top European Flavor and Fragrance companies: Dragoco, Symrise. He also does IT projects, ERP implementations with various systems ranging from RenCS, SAP, IFS and as well as smaller SAGE-ACCPAC supply module systems which automates as well as optimize resources.

He has also developed business analytic system for Supply Chain, Order management, On-Time Delivery and Inventory Control system using combination of Excel, MS Access and other IT tools to leverage data from IT and ERP systems.

Public Speaking TrainerIan is an Associate Adult Educator with the Institute of Adult Learning Singapore who plays a very significant role in raising the quality of Continuing Education and Training in Singapore. With 7 years of experiences of teaching/training/consulting in Effective Communication, Customer Service and Leadership in the service and training industries in multinational and Ministry of Defence. He was a Directing Staff at SAFTI Military Institute in the Institute for Military Learning and delivered effective, engaging & efficient lessons in the Singapore Armed Forces. Using various pedagogies approaches and learning technologies to develop competent, confident and committed SAF Training Development & Instructional Practitioners (Instructors) ranging from Sergeants, Warrant Officers and Colonels in Military rank through training courses.

His key achievements include Instrumental to the strategic merger of multiple operational department in MNC creating job enlargement opportunities leading to an EXSA award by Spring Singapore.

Public Speaking and Communication TrainerMohamad Saddiq has been speaking for over a decade. He won several public speaking awards including the impromptu speeches and speech evaluation contests. In the past five years, he has presented to audiences ranging from students, corporate officers, grassroots leaders and ministers. In addition, he served as emcee for events including speech competitions and awards presentation ceremonies.

Communication TrainerAngus Carter is a Management and Psychology graduate from the Heriot-Watt University in Edinburgh, Scotland. He is a business and management veteran with more than thirty years experience across multiple industries in the UK and in Asia. Over the years, Angus has helped thousands individuals and organisations to improve their performance through high-impact executive coaching, consulting and training programmes.

In addition to actively running his own management consulting company, Angus is also an executive director of Hongbao Media, a regional TV production and content marketing company.

Customer Reviews (6)

Will RecommendReview by Emma Fabius
1. Do you find the course meet your expectation?
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3. How do you find the training environment
Thank you very much! (Posted on 6/26/2019)
Will RecommendReview by jiawen
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Less wordy slides (Posted on 6/9/2019)
Will RecommendReview by Teo Ching Feng
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 6/9/2019)
Will RecommendReview by Jacqueline
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 6/9/2019)
Will RecommendReview by ANG SIEW LIAN
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
It is an interactive course. (Posted on 4/25/2018)
Will RecommendReview by Gaurrav K.
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Possibly handouts on relevant reading material, more time for practical work, but generally great, quite efficient! (Posted on 1/16/2018)

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