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Communication Masterclass

Course Information

  • Sessions 2 days
  • Duration 15 hrs
  • Level Beginner
  • Assessment NA

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Course Brochure

Download Course Brochure

Certification

  • Certificate of Achievement from Tertiary Infotech Academy Pte Ltd - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Achievement from Tertiary Infotech Academy Pte Ltd.

Communication Masterclass

Course Code: C22

26 Review(s) | Add Your Review

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What's This Course About

Communication Masterclass helps you communicate more clearly, confidently and effectively at work, whether you are speaking with colleagues, managers or customers. Poor communication is behind many missed deadlines, conflicts and lost customers; strong communication builds trust, collaboration and results. This masterclass is designed for executives, team leaders, managers and customer-facing staff who want practical techniques they can apply immediately to improve working relationships and service quality.

You will start by evaluating workplace communication practices, looking at how information flows in your team and organisation, the channels people use and where messages get lost or misunderstood. Next you will develop a communications plan, learning how to set objectives, analyse your audience, choose the right channel for each message and structure information so it is easy to understand and act on. You will also practise core skills such as active listening, questioning, giving and receiving feedback, and adapting your style to different personalities.

The final topic focuses on identifying solutions to address communication gaps and barriers, including cultural differences, remote and hybrid working, information overload and difficult conversations. Through role plays, case studies and group discussions, you will apply each technique to realistic workplace scenarios. By the end of the masterclass, you will be able to diagnose communication problems, plan and deliver messages more effectively, and foster stronger collaboration and customer satisfaction in your organisation.

Funding Options

No funding is available for this course.

For WSQ funding, please checkout the details at WSQ - Mastering the Art of Communication to Enhance Team Collaboration and Customer Satisfaction

Course Fee

$700.00 (GST-exclusive)
$763.00 (GST-inclusive)

Course Date

Course Time

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Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Evaluate Workplace Communications Practices

Topic 2: Develop Communications Plan

Topic 3: Identify Solutions to Address Communication Gaps and Barriers

Course Info

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 21-65 years old

Job Roles

Job Roles

  • Team Leader
  • Human Resources Specialist
  • Manager (all levels)
  • Corporate Trainer
  • Customer Service Representative
  • Salesperson
  • Public Relations Officer
  • Internal Communications Specialist
  • Business Development Manager
  • Project Manager
  • Executive Assistant
  • Department Head
  • Office Coordinator
  • Conflict Resolution Specialist
  • Organizational Development Specialist

Trainers

Trainers

Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
Armand Abdul Rahim is an ACLP-certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness, and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages, and foster positive workplace relationships. His engaging and learner-focused style makes technical concepts in communication highly relatable. In his training, Armand emphasizes emotional intelligence, rapport building, and handling challenging conversations. He uses interactive discussions and practical exercises to help learners enhance both collaboration with colleagues and customer satisfaction, ensuring participants leave with actionable tools to strengthen workplace communication.

Review

Customer Reviews (26)

will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Expand segment on Public Speaking (Posted on 3/22/2023)
will reocmmend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Can focus more on points, examples and personal examples/ experience for public speaking (Posted on 3/22/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
more hands on session (Posted on 3/19/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 12/8/2022)
will reommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 10/12/2022)

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