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Course Details
Course Details
What You'll Learn
Topic 1 – Key Concepts & Principles of Design Thinking with Gen AI
Concept of Design Thinking in the Age of AI
Traits of a Design Thinker and How AI Can Augment Creativity
Importance of Design Thinking for Human-AI Collaboration
Applying Design Thinking with AI to Drive Organisational Innovation
Topic 2 – Applications of Design Thinking with Gen AI
Use Cases of Design Thinking Enhanced by AI (e.g., product design, education, healthcare, F&B, etc.)
Opportunities for Applying AI-Powered Design Thinking in Business Transformation
How AI Expands the Scope of Prototyping, Testing, and Scaling Solutions
Topic 3 – Action Phases of Design Thinking with Gen AI
Stages in the Design Thinking Process and Where AI Fits (Empathize, Define, Ideate, Prototype, Test)
Embedding AI Tools (LLMs, Generative AI, Predictive Analytics) into Each Stage
Implementing Plans to Embed AI-Driven Design Thinking into Organisational Processes
Topic 4 – Methodologies and Visual Tools for Design Thinking with Gen AI
Empathize: AI-Assisted User Research (Sentiment Analysis, ChatGPT, Data Mining)
Define: AI-Powered Problem Framing (Clustering Insights, Theme Extraction, Persona Generation)
Ideate: Generative AI for Brainstorming & Co-Creation (LLMs, Image Generation, Idea Scoring)
Prototype: Rapid Prototyping with AI Tools (Low-Code Platforms, AI-Driven Wireframing, Simulation)
Test: AI-Enhanced Usability Testing (A/B Testing, Automated Feedback Analysis, Outcome Prediction)
Metrics to Measure the Success of AI-Supported Design Thinkiing
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 21-65 years old
Minimum Software/Hardware Requirement
Software: NIL
Hardware: Windows and Mac Laptops
Job Roles
Job Roles
- Innovation Manager
- UX Designer
- Product Manager
- Business Analyst
- Digital Transformation Consultant
- Design Strategist
- R&D Specialist
- Creative Technologist
- AI Product Owner
- Customer Experience Manager
- Human-Centered Designer
- Corporate Trainer
- Marketing Strategist
- Entrepreneur
- Service Designer
- Software Developer
- Organizational Development Manager
- Learning Experience Designer
- Systems Thinker
- Business Development Executive
Trainers
Trainers
Sin Fatt Choong is an Agile and Design Thinking strategist with extensive experience in software engineering, consulting, and organizational transformation. Over the past seven years, he has specialized in guiding businesses to adopt Scaled Agile practices and integrate customer-centric innovation frameworks. He is a certified Scrum Master, Product Owner, and Design Sprint Facilitator, as well as an ACTA-certified adult educator, bringing a wealth of practical expertise to his training.
In his design thinking training, Sin Fatt leverages innovative learning techniques, including LEGO Serious Play and blended learning approaches, to engage participants in hands-on problem-solving. His workshops emphasize aligning business goals with customer needs, enabling organizations to discover opportunities, prototype solutions, and deliver value effectively. With his strong facilitation and coaching skills, Sin Fatt empowers businesses to cultivate an innovation mindset and integrate design thinking into their strategic and operational processes.
Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.
Armand Abdul Rahim is an ACLP-certified trainer and learning consultant with strong expertise in customer engagement, interpersonal effectiveness, and professional communication. He has conducted corporate training across industries, enabling professionals to build rapport, deliver persuasive messages, and foster positive workplace relationships. His engaging and learner-focused style makes technical concepts in communication highly relatable.
In his training, Armand emphasizes emotional intelligence, rapport building, and handling challenging conversations. He uses interactive discussions and practical exercises to help learners enhance both collaboration with colleagues and customer satisfaction, ensuring participants leave with actionable tools to strengthen workplace communication.
Mark Tan Kee Tchuan is a Lean Six Sigma Master Black Belt practitioner with over 20 years of experience in organizational transformation and operational process improvement. He specializes in leveraging Lean and Six Sigma methodologies to optimize both operational and transactional environments, leading cross-functional projects to drive standardization, efficiency, and business outcomes. Mark has successfully implemented process redesign and resource optimization strategies, delivering measurable improvements across various sectors including logistics, manufacturing, service, and healthcare.
With 6 years of industry consulting experience, Mark has built a strong business network through successful project delivery. He is also a Certified Scrum Master with over a decade of project management experience, overseeing large-scale system implementations, benchmarking, and cost optimization initiatives. Passionate about digitalization and automation, Mark has led RPA projects and applied design thinking to enhance user experience. His recent focus includes HR and enterprise-wide process re-engineering, where he leads continuous improvement initiatives and trains professionals in Lean Six Sigma. In addition, he has been an adjunct faculty member at Singapore Institute of Technology (SIT) since 2016, certifying Yellow Belt students in continuous improvement.
Review
Customer Reviews (14)
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More use cased (Posted on 9/16/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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no much for this moment. (Posted on 7/18/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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Extend to 2 days (Posted on 2/25/2019)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment - Will Recommend Review by Course Participant/Trainee
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. (Posted on 9/30/2018)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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