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Instructor-led Classroom Adult Training in Singapore - Modular Fast Track Skill-Based Trainings

8D Approach to Problem-Solving Course

The 1-day course provide participants with an in-depth understanding of how to analyse problems in order to identify the root causes. The eight-discipline ( 8D ) method was developed by Ford Motor Co. to promote a systematic approach to problem-solving and documenting of results. The 8D methodology is an essential step to process improvement.

It is a powerful problem-solving technique to resolve and eliminate chronic or problematic issues. It is also referred to as “Eight Steps Plan”, “TOPS” (Team Oriented Problem-Solving) or “Post-Mortem”.

Upon completion of this workshop, participants will have a working knowledge of effective root cause analysis. This workshop will be supplemented with classroom exercises to strengthen the participant’s understanding of the methods presented.

Course Highlights

  • Describe the steps to solve a problem using the 8D methodology
  • Implement the tools necessary to solve a problem using 8D methodology
  • Participate in an 8D team
  • Improve the communication and documentation of the problem
  • Apply the technique in daily work problems


All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant Applications

Click the links below to apply. Note that you need to register the course first.

For Singaporeans: SkillsFuture Credit

For Company: WSG Absentee Payroll

Course Code: CRS-N-0049807

Course Booking

$298.00 (GST-exclusive)

Course Date

Course Time

* Required Fields

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.

Course Details

  • Introduction
  • The 8D Process
  • The 8D Report
  • The 8D Approach
  • 1D: Use team approach
  • 2D: Describe the problem
  • 3D: Implement and verify containment action
  • 4D: Find root cause
  • 5D: Corrective action plan
  • 6D: Preventive action plan
  • 7D: Verify Corrective Action/Preventive Action
  • 8D: Congratulate your team
  • Corrective & Preventive Action - Guidelines
  • Problems Encountered
  • 8D Examples

Course Admin


Who Should Attend

This course is designed for all personnel / team members directly involved in continual improvement or quality improvement initiatives or needed to have a structural problem solving methodology to resolve chronic issues once.

  • Managers
  • Engineers
  • Supervisors


Mr. Chee Wing Onn, Eddy has over 30 years of working experience in the field of quality assurance and reliability in the semiconductor fabrication, semiconductor equipment manufacturing and consumer electronic manufacturing sectors which include being in a Managerial position, ISO Management Representative and Lead Auditor in ISO9001, ISO14001 and TS16949 in the company. Prior to being a Management System Consultant, he has worked for various MNC companies. He has conducted numerous second party audits in his many years in the industry.

Mr. Chee is a Certified Practising Management Consultant by SBACC and currently the Managing Consultant of Excellence Consulting & Q-Training Services Pte Ltd which provides professional consultancy and training services in management systems,

He is qualified and experienced consultant specializing in quality, environmental and safety management system consultancy and training. He has assisted many organizations from equipment manufacturing, precision machining, construction, architectural, healthcare, trading, logistic, financial, M&E, and other service sectors in ISO 9001 Quality Management System, ISO 14001 Environmental Management System, AS9100D Aerospace Quality Management System, ISO 13485 Medical Device. Quality Management System, IATF 16949 Quality Management System, ISO 45001 Occupational Health & Safety Management System and ISO 22301:2012 Business Continuity Management System.

He has sound knowledge and application of quality improvement techniques including conducted inhouse training for companies on Basic Statistics for Engineers, APQP, PPAP, Control Plan, FMEA, MSA, SPC, DOE, 8D problem solving, 5S, Design of Experiments, QC 7 Tools, PDCA, as well as awareness and internal auditor training for the management systems.

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