Microsoft 365 Administrator Training (MS-102)

Topic 1: Configure your Microsoft 365 experience

Explore your Microsoft 365 cloud environment

Configure your Microsoft 365 organizational profile

Manage your tenant subscriptions in Microsoft

Integrate Microsoft 365 with customer engagement apps

Complete your tenant configuration in Microsoft 365

Topic 2: Manage users, licenses, and mail contacts in Microsoft 365

Examine groups in Microsoft

Create and manage groups in Microsoft

Create dynamic groups using Microsoft Entra rule builder

Create a Microsoft 365 group naming policy

Create groups in Exchange Online and SharePoint Online

Topic 3: Add a custom domain in Microsoft 365

Plan a custom domain for your Microsoft 365 deployment

Plan the DNS zones for a custom domain

Plan the DNS record requirements for a custom domain

Create a custom domain in Microsoft 365

Topic 4: Configure client connectivity to Microsoft 365

Examine how automatic client configuration works

Explore the DNS records required for client configuration

Configure Outlook clients

Troubleshoot client connectivity

Topic 5: Configure administrative roles in Microsoft 365

Explore the Microsoft 365 permission model

Explore the Microsoft 365 admin roles

Assign admin roles to users in Microsoft

Delegate admin roles to partners

Manage permissions using administrative units in Microsoft Entra ID

Elevate privileges using Microsoft Entra Privileged Identity Management

Examine best practices when configuring administrative roles

Topic 6: Manage tenant health and services in Microsoft 365

Monitor the health of your Microsoft 365 services

Monitor tenant health using Microsoft 365 Adoption Score

Monitor tenant health using Microsoft 365 usage analytics

Develop an incident response plan

Request assistance from Microsoft

Topic 7: Deploy Microsoft 365 Apps for enterprise

Explore Microsoft 365 Apps for enterprise functionality

Complete a self-service installation of Microsoft 365 Apps for enterprise

Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager

Deploy Microsoft 365 Apps for enterprise from the cloud

Deploy Microsoft 365 Apps for enterprise from a local source

Manage updates to Microsoft 365 Apps for enterprise

Explore the update channels for Microsoft 365 Apps for enterprise

Manage your cloud apps using the Microsoft 365 Apps admin center

Topic 8: Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

Examine the analytical features of Microsoft Viva Insights

Explore Personal insights

Explore Team insights

Explore Organization insights

Explore Advanced insights

Topic 9: Explore identity synchronization

Examine identity models for Microsoft

Examine authentication options for the hybrid identity model

Explore directory synchronization

Topic 10: Prepare for identity synchronization to Microsoft 365

Plan your Microsoft Entra ID deployment

Prepare for directory synchronization

Choose your directory synchronization tool

Plan for directory synchronization using Microsoft Entra Connect Sync

Plan for directory synchronization using Microsoft Entra Cloud Sync

Topic 11: Implement directory synchronization tools

Configure Microsoft Entra Connect Sync prerequisites

Configure Microsoft Entra Connect Sync

Monitor synchronization services using Microsoft Entra Connect Health

Configure Microsoft Entra Cloud Sync prerequisites

Configure Microsoft Entra Cloud Sync

Topic 12: Manage synchronized identities

Manage users with directory synchronization

Manage groups with directory synchronization

Maintain directory synchronization using Microsoft Entra Connect Sync security groups

Configure object filters for directory synchronization

Explore Microsoft Identity Manager

Troubleshoot directory synchronization

Topic 13: Manage secure user access in Microsoft 365

Manage user passwords

Enable pass-through authentication

Enable multifactor authentication

Enable passwordless sign-in with Microsoft Authenticator

Explore self-service password management

Explore Windows Hello for Business

Implement Microsoft Entra Smart Lockout

Implement conditional access policies

Explore Security Defaults in Microsoft Entra ID

Investigate authentication issues using sign-in logs

Topic 14: Examine threat vectors and data breaches

Explore today's work and threat landscape

Examine how phishing retrieves sensitive information

Examine how spoofing deceives users and compromises data security

Compare spam and malware

Examine account breaches

Examine elevation of privilege attacks

Examine how data exfiltration moves data out of your tenant

Examine how attackers delete data from your tenant

Examine how data spillage exposes data outside your tenant

Examine other types of attacks

Topic 15: Explore the Zero Trust security model

Examine the principles and components of the Zero Trust model

Plan for a Zero Trust security model in your organization

Examine Microsoft's strategy for Zero Trust networking

Adopt a Zero Trust approach

Topic 16: Explore security solutions in Microsoft Defender XDR

Enhance Exchange Online Protection with Microsoft Defender for Office

Protect your organization's identities using Microsoft Defender for Identity

Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint

Protect against cyber attacks using Microsoft 365 Threat Intelligence

Provide insight into suspicious activity using Microsoft Defender for Cloud App Security

Review the security reports in Microsoft Defender XDR

Topic 17: Examine Microsoft Secure Score

Explore Microsoft Secure Score

Assess your security posture with Microsoft Secure Score

Improve your secure score

Track your Microsoft Secure Score history and meet your goals

Topic 18: Examine Privileged Identity Management

Explore Privileged Identity Management in Microsoft Entra ID

Configure Privileged Identity Management

Audit Privileged Identity Management

Control privileged admin tasks using Privileged Access Management

Topic 19: Examine Microsoft Entra ID Protection

Explore Microsoft Entra ID Protection

Enable the default protection policies in Microsoft Entra ID Protection

Explore the vulnerabilities and risk events detected by Microsoft Entra ID Protection

Plan your identity investigation

Topic 20: Examine email protection in Microsoft 365

Examine the anti-malware pipeline

Detect messages with spam or malware using Zero-hour auto purge

Explore anti-spoofing protection provided by Exchange Online Protection

Explore other anti-spoofing protection

Examine outbound spam filtering

Topic 21: Enhance your email protection using Microsoft Defender for Office 365

Climb the security ladder from EOP to Microsoft Defender for Office

Expand EOP protections by using Safe Attachments and Safe Links

Manage spoofed intelligence

Configure outbound spam filtering policies

Unblock users from sending email

Topic 22: Manage Safe Attachments

Protect users from malicious attachments by using Safe Attachments

Create Safe Attachment policies using Microsoft Defender for Office

Create Safe Attachments policies using PowerShell

Modify an existing Safe Attachments policy

Create a transport rule to bypass a Safe Attachments policy

Examine the end-user experience with Safe Attachments

Topic 23: Manage Safe Links

Protect users from malicious URLs by using Safe Links

Create Safe Links policies using Microsoft 365 Defender

Create Safe Links policies using PowerShell

Modify an existing Safe Links policy

Create a transport rule to bypass a Safe Links policy

Examine the end-user experience with Safe Links

Topic 24: Explore threat intelligence in Microsoft Defender XDR

Explore Microsoft Intelligent Security Graph

Explore alert policies in Microsoft

Run automated investigations and responses

Explore threat hunting with Microsoft Threat Protection

Explore advanced threat hunting in Microsoft Defender XDR

Explore threat analytics in Microsoft

Identify threat issues using Microsoft Defender reports

Topic 25: Implement app protection by using Microsoft Defender for Cloud Apps

Explore Microsoft Defender Cloud Apps

Deploy Microsoft Defender for Cloud Apps

Configure file policies in Microsoft Defender for Cloud Apps

Manage and respond to alerts in Microsoft Defender for Cloud Apps

Configure Cloud Discovery in Microsoft Defender for Cloud Apps

Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps

Topic 26: Implement endpoint protection by using Microsoft Defender for Endpoint

Explore Microsoft Defender for Endpoint

Configure Microsoft Defender for Endpoint in Microsoft Intune

Onboard devices in Microsoft Defender for Endpoint

Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management

Manage device discovery and vulnerability assessment

Reduce your threat and vulnerability exposure

Topic 27: Implement threat protection by using Microsoft Defender for Office 365

Explore the Microsoft Defender for Office 365 protection stack

Investigate security attacks by using Threat Explorer

Identify cybersecurity issues by using Threat Trackers

Prepare for attacks with Attack simulation training

Topic 28: Examine data governance solutions in Microsoft Purview

Explore data governance and compliance in Microsoft Purview

Protect sensitive data with Microsoft Purview Information Protection

Govern organizational data using Microsoft Purview Data Lifecycle Management

Minimize internal risks with Microsoft Purview Insider Risk Management

Explore Microsoft Purview eDiscovery solutions

Topic 29: Explore archiving and records management in Microsoft 365

Explore archive mailboxes in Microsoft

Enable archive mailboxes in Microsoft

Explore Microsoft Purview Records Management

Implement Microsoft Purview Records Management

Restore deleted data in Exchange Online

Restore deleted data in SharePoint Online

Topic 30: Explore retention in Microsoft 365

Explore retention by using retention policies and retention labels

Compare capabilities in retention policies and retention labels

Define the scope of a retention policy

Examine the principles of retention

Implement retention using retention policies, retention labels, and eDiscovery holds

Restrict retention changes by using Preservation Lock

Topic 31: Explore Microsoft Purview Message Encryption

Examine Microsoft Purview Message Encryption

Configure Microsoft Purview Message Encryption

Define mail flow rules to encrypt email messages

Add organizational branding to encrypted email messages

Explore Microsoft Purview Advanced Message Encryption

Topic 32: Explore compliance in Microsoft 365

Plan for security and compliance in Microsoft

Plan your beginning compliance tasks in Microsoft Purview

Manage your compliance requirements with Compliance Manager

Examine the Compliance Manager dashboard

Analyze the Microsoft Compliance score

Topic 33: Implement Microsoft Purview Insider Risk Management

Explore insider risk management

Plan for insider risk management

Explore insider risk management policies

Create insider risk management policies

Investigate insider risk management activities and alerts

Explore insider risk management cases

Topic 34: Implement Microsoft Purview Information Barriers

Explore Microsoft Purview Information Barriers

Configure information barriers in Microsoft Purview

Examine information barriers in Microsoft Teams

Examine information barriers in OneDrive

Examine information barriers in SharePoint

Topic 35: Explore Microsoft Purview Data Loss Prevention

Examine Data Loss Prevention

Explore Endpoint data loss prevention

Examine DLP policies

View DLP policy results

Explore DLP reports

Topic 36: Implement Microsoft Purview Data Loss Prevention

Plan to implement Microsoft Purview Data Loss Protection

Implement Microsoft Purview's default DLP policies

Design a custom DLP policy

Create a custom DLP policy from a template

Configure email notifications for DLP policies

Configure policy tips for DLP policies

Topic 37: Implement data classification of sensitive information

Explore data classification

Implement data classification in Microsoft

Explore trainable classifiers

Create and retrain a trainable classifier

View sensitive data using Content explorer and Activity explorer

Detect sensitive information documents using Document Fingerprinting

Topic 38: Explore sensitivity labels

Manage data protection using sensitivity labels

Explore what sensitivity labels can do

Determine a sensitivity label's scope

Apply sensitivity labels automatically

Explore sensitivity label policies

Topic 39: Implement sensitivity labels

Plan your deployment strategy for sensitivity labels

Examine the requirements to create a sensitivity label

Create sensitivity labels

Publish sensitivity labels

Remove and delete sensitivity labels

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Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Target age group: 21-65 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

• Systems Administrator
• IT Manager
• Cloud Solutions Architect
• IT Consultant
• IT Director
• Network Administrator
• IT Security Specialist
• IT Support Specialist
• IT Project Manager
• Microsoft 365 Enterprise Administrator
• Microsoft 365 Teams Administrator
• Microsoft 365 Security Administrator
• Compliance Manager
• Information Systems Auditor
• Information Security Analyst