Course Details
Course Details
What You'll Learn
Topic 1 Context of Organization and Leadership
About the ISO/IEC 20000 series
Understanding the organization and its context
Needs and expectations of interested parties
The scope of the Service Management System
Leadership and commitment
The service management policy
Organizational roles, responsibilities and authorities
Topic 2 Planning, Support
Actions to address risks and opportunities
Service management objectives and planning to achieve them
Plan the Service management system
Resources
Competence
Topic 3 Operation
Topic 4 Performance Monitor and Continual Improvement
Course Info
Promotion Code
Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.
Minimum Entry Requirement
Knowledge and Skills
- Able to operate using computer functions
- Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
- Positive Learning Attitude
- Enthusiastic Learner
Experience
- Minimum of 1 year of working experience.
Target Age Group: 18-65 years old
Minimum Software/Hardware Requirement
Software:
TBD
Hardware: Window or Mac Laptops
Job Roles
Job Roles
- IT Manager
- Service Manager
- Service Improvement Manager
- Service Desk Manager
- IT Consultant
- IT Auditor
- Quality Manager
- Process Manager
- IT Operations Manager
- IT Project Manager
- Service Level Manager
- IT Director
- IT Governance Manager
- IT Service Delivery Manager
- IT Support Manager
Trainers
Trainers
Review
Customer Reviews (1)
- will recommend Review by Course Participant/Trainee
-
. (Posted on 5/3/2021)1. Do you find the course meet your expectation? 2. Do you find the trainer knowledgeable in this subject? 3. How do you find the training environment
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