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WSQ - Improve Hiring Decisions with GenAI Assisted Interview Questioning

Course Information

  • Sessions 1 day
  • Duration 8 hrs
  • Level Beginner
  • Assessment 1 hr

Venue

12 Woodlands Square #07-85/86/87 Woods Square Tower 1, Singapore 737715. 5 mins walk from Woodlands (NS9) MRT station.

The venue is disabled-friendly.

Skills Framework

TSC Title
Interviewing
TSC Code
RET-PMD-4003-1.1

Learning Outcomes

By end of the course, learners should be able to:

  • Manage interview in accordance to legal, ethical, socio-cultural considerations and interview objectives.

  • Tailor structured interview questions using generative AI to various interview types.
  • Provide feedback on interview outcomes and areas for improvement.
Download Course Brochure

Certification

  • Certificate of Completion from Tertiary Courses - Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Completion from Tertiary Courses.
  • OpenCerts from SkillsFuture Singapore - After passing the assessment(s) and achieving at least 75% attendance, participants will receive a OpenCert (aka Statement of Achievement) from SkillsFuture Singapore, certifying that they have achieved the Competency Standard(s) in the above Skills Framework.

WSQ - Improve Hiring Decisions with GenAI Assisted Interview Questioning

Course Code: TGS-2024051421
  • WSQ
  • SkillsFuture Credit
  • PSEA
  • UTAP
  • SFEC
  • Absentee Payroll
  • MCES

5 Review(s) | Add Your Review

What's This Course About

This WSQ course on Improving Hiring Decisions with GenAI Assisted Interview Questioning equips HR professionals with the skills to conduct interviews that are both effective and compliant with legal and ethical standards. Participants will learn to structure interviews aligned with specific objectives, leveraging generative AI to craft tailored questions for different interview types, including behavioral, situational, and technical interviews. The course emphasizes understanding socio-cultural considerations, ensuring that all interview practices are fair and inclusive.

In addition to developing effective questioning techniques, the course covers active listening skills essential for evaluating candidate responses in real-time. Participants will explore how GenAI tools can assist in analyzing candidate answers, identifying areas for follow-up, and refining interview techniques. By the end of the course, HR professionals will be able to make informed hiring decisions, providing valuable

WSQ Funding

Full Fee 400.00 Before GST
GST 36.00 9% of fee
Baseline Nett 236.00 SG/PR age 21+ · 50% funded
MCES / SME Nett 156.00 SG age 40+ · 70% funded
SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit (SFC)

Eligible Singapore Citizens can use their SFC to offset course fee payable after funding but the $4,000 Additional SFC (Mid-Career Support) cannot be used. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped up to $250/year and for members aged 40 and above, capped up to $500/year. Click here to submit UTAP

PSEA

Eligible Singapore Citizens can use their PSEA funds to offset course fee payable after funding.

To check for Post-Secondary Education Account (PSEA) eligibility for this course, Visit SkillsFuture (course code: TGS-2024051421)
  • Scroll down to “Keyword Tags” to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.

Once you are eligible for PSEA, please download and fill up the PSEA Withdrawal Form and email to us. 

Course FeeBefore Funding

MYR1,360.00 (GST-exclusive)
MYR1,482.40 (GST-inclusive)

Course Date

* Required Fields

Additional Note

Please bring your own laptop for hands-on training. If you don't have laptop, we can provide spare laptop for training use.

Post-Course Support

  • We provide free consultation related to the subject matter after the course.
  • Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts.

Cancellation & Reschedule Policy

  • You can register your interest without upfront payment. There is no penalty for withdrawal of the course before the class commences.
  • We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% for any paid amount.
  • Note the venue of the training is subject to changes due to availability of the classroom.

Course Details

Course Details

What You'll Learn

Topic 1: Interview Preparation for HR Professionals 

Understanding the Purpose and Objectives of the Interview

Legal, Ethical, and Socio-Cultural Considerations in Interviewing

Designing Effective Interview Structures

Preparing Appropriate and Targeted Interview Questions

Utilizing GenAI to Generate Targeted Interview Questions

Topic 2: Types and Styles of Questions for Different Interview Scenarios 

Behavioral and Competency-Based Questions

Situational or Scenario-Based Questions

Technical and Role-Specific Questions

Addressing Compensation, Benefits, and Expectations

Leveraging GenAI to Customize Questions for Each Candidate

Topic 3: Effective Questioning and Active Listening Techniques 

Developing Active Listening Skills in Interviews

Handling Unexpected or Difficult Answers

Identifying Follow-Up Questions Based on Candidate Responses

Using GenAI Tools to Analyze Candidate Responses and Improve Interview Techniques

Evaluating Interview Outcomes and Making Informed Hiring Decisions

Assessment

  • Written Exam
  • Practical Exam

Course Info

Promotion Code

Your will get 10% discount voucher for 2nd course onwards if you write us a Google review.

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.

Target Age Group: 18-65 years old

Minimum Software/Hardware Requirement

Software:

TBD

Hardware: Window or Mac Laptops

Appeal Process

  1. The candidate has the right to disagree with the assessment decision made by the assessor.
  2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
  3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
  4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
  5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
  6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
  7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
  8. The candidate must lodge the appeal within 7 days, giving reasons for appeal 
  9. The assessor can help the candidate with writing and lodging the appeal.
  10. he assessment manager will collect information from the candidate & assessor and give a final decision.
  11. A record of the appeal and any subsequent actions and findings will be made.
  12. An Assessment Appeal Panel will be formed to review and give a decision.
  13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
  14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
  15. Please click the link below to fill up the Candidates Appeal Form.

Job Roles

Job Roles

  • HR Manager
  • Talent Acquisition Specialist
  • Recruiter
  • Interview Panelist
  • Hiring Manager
  • People Operations Specialist
  • HR Business Partner
  • Recruitment Consultant
  • Workforce Planning Analyst
  • HR Generalist
  • Organizational Development Specialist
  • Employee Relations Specialist
  • Learning and Development Manager
  • Diversity and Inclusion Officer
  • Compensation and Benefits Specialist
  • Talent Development Specialist
  • Executive Recruiter
  • Onboarding Coordinator
  • Performance Management Specialist
  • HR Data Analyst

Trainers

Trainers

Tan Teck Hwa brings extensive professional experience in business management, customer relations, and service leadership, with a proven track record of helping organizations strengthen client satisfaction and operational excellence. His career includes guiding teams through change management, process improvements, and customer-focused strategies that enhance business outcomes. He is deeply familiar with service quality standards and WSQ competency frameworks, making him well-positioned to help learners meet professional benchmarks in customer service.

Teddy Yip is a senior educator, consultant, and technologist with over two decades of experience in IT, AI, and digital transformation. He has designed and delivered training programs across corporate, government, and education sectors, helping organizations adopt emerging technologies for process improvement and workforce development. As an ACLP-certified trainer, Teddy is well-known for combining deep technical knowledge with practical business applications, empowering professionals to use AI tools for data-driven decision-making and innovation.
In this course, Teddy focuses on using Generative AI to transform traditional recruitment practices. His sessions demonstrate how AI-assisted systems can generate contextually relevant interview questions, assess candidate fit, and streamline talent evaluation. Learners benefit from his expertise in applying AI ethically and effectively to optimize HR operations while maintaining fairness, transparency, and organizational alignment.

Allen Wong Zhao Quan is a learning and development consultant and technology trainer with extensive experience in instructional design, digital tools, and corporate capability development. He has led training programs for organizations across Asia, specializing in workforce upskilling and technology adoption. With a background in psychology and communications, Allen combines human behavior insights with data-driven methods to improve learning and assessment outcomes. He is also ACLP-certified and highly regarded for his innovative, learner-centered facilitation style.
In this course, Allen teaches participants how to integrate AI into the recruitment process to enhance interviewer consistency and quality. His sessions focus on the practical use of GenAI tools for generating role-specific interview questions, analyzing candidate communication patterns, and improving hiring objectivity. Learners gain actionable frameworks to design AI-supported interview workflows that balance efficiency, empathy, and human judgment.

Riley Goh is a professional Trainer, Program Designer, and Facilitator who believes that "genuine connections" and "meaningful conversations" are the foundation of business success. Her expertise lies in community building and authentic communication, demonstrated by her experience developing a community of over 130 members and teaching "authentic sales strategies" to business owners. This, combined with her experience as a Financial Advisor, gives her a strong foundation in building client trust and understanding diverse customer needs. Holding the WSQ Advanced Certificate in Learning and Performance (ACLP 2.0), Riley excels at creating engaging and interactive learning environments. She utilizes methodologies like "Serious Games" to help participants master the art of authentic communication and build genuine rapport. Learners will gain practical skills in connecting with people , handling conversations with clarity and confidence , and transforming routine customer interactions into opportunities for building lasting, meaningful relationships

Ray Teoh is a seasoned human resource and organizational development professional with more than two decades of experience in talent acquisition, leadership development, and performance management. Having served in senior HR and consulting roles across multinational corporations and training institutions, he has designed and implemented innovative recruitment frameworks and competency-based assessment systems. Ray is passionate about integrating technology and analytics into HR practices to enhance talent strategies and organizational effectiveness. His extensive experience across sectors gives him a deep understanding of how data-driven decision-making and emerging AI tools can revolutionize workforce development.
In Improve Hiring Decisions with GenAI Assisted Interview Questioning, Ray empowers HR professionals and business leaders to leverage generative AI for smarter and fairer recruitment. He guides participants through AI-assisted question generation, candidate profiling, and bias mitigation techniques to enhance interview quality and predictive hiring outcomes. His sessions blend practical AI applications with strategic HR insights, helping organizations adopt responsible AI solutions that improve decision-making, reduce inefficiencies, and elevate the overall talent acquisition process.

Review

Customer Reviews (5)

Average Rating: 5.0 Review by Course Participant/Trainee
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