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Enhance Your Employability with Certified Skills and Courses in Singapore - WSQ , IBF-STS, Skills Certification

WSQ - Design Thinking Course for Businesses

Revolutionize your approach to business challenges with our comprehensive Design Thinking Course for Businesses. This course is designed to instill the fundamentals of Design Thinking methodology, emphasizing user-centric problem-solving, ideation, and prototyping. Through hands-on exercises and case studies, you will learn how to apply Design Thinking tools effectively to identify new growth opportunities, improve customer satisfaction, and enhance team collaboration.

With a focus on practical applications, this course will empower you to implement Design Thinking in your business environment seamlessly. Master essential techniques such as empathy mapping, rapid prototyping, and iterative testing. The curriculum is tailored for business leaders, managers, and professionals who are seeking innovative approaches to problem-solving and wish to cultivate a culture of creativity and continuous improvement within their organizations.

Learning Outcomes

By end of the course, learners will be able to 

  • Understand key concepts of design thinking to communicate the design outcomes
  • Apply design thinking to generate new ideas for the organization
  • Uncover opportunities of design thinking
  • Implement plans to embed various stages of design thinking across the organization
  • Execute the design concept through prototypes
  • Utilize metrics to measure the outcomes of design ideas.

Course Brochure

Download WSQ - Design Thinking Course for Businesses Brochure

Skills Framework

This course follows the guideline of Design Thinking Practices DSN-ACE-3014-1.1 TSC under Design Skills Framework

Certification

Two e-certificates will be awarded to trainees who have demonstrated competency in the WSQ assessment and achieved at least 75% attendance.

  • Statement of Attainment (SOA) issued by WSG. You can download the SOA from here after 3-4 weeks upon completion of the course. Note that the SOA certificate title indicates the TSC title not the course title.
  • Certification of Achievement issued by Tertiary Infotech Pte Ltd issued after the class.

WSQ Funding

WSQ funding is only applicable to Singaporeans and PR. Subject to eligibility, the funding support is subjected to funding caps.

Effective for courses starting from 1 Jan 2024
Full Fee GST Nett Fee after Funding (Incl. GST)
Baseline MCES / SME
$350 $31.50 $206.50 $136.50

Baseline: Singaporean/PR age 21 and above
MCES(Mid-Career Enhanced Subsidy): S'porean age 40 & above

WSQ TG Application Form

Eligible individuals and company can apply for WSQ TG. Please login to Skilleto and fill in the required details for grant application.  Please click here to submit for WSQ TG 

Please do not pay upfront. We will advise you on the eligibility and nett fee after registration. Company sponsored staff are eligible for Absentee Payroll.


After the WSQ subsidy, you can offset the nett fee by the following :

SkillsFuture Enterprise Credit (SFEC)

Eligible Singapore-registered companies can tap on $10000 SFEC to cover out-of-pocket expenses.Click here to submit SkillsFuture Enterprise Credit

SkillsFuture Credit

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding. Click here for SkillsFuture Credit submission

UTAP

Eligible NTUC members can apply for 50% of the unfunded fee from UTAP, capped at $250 per year. Click here to submit UTAP

Course Code: TGS-2020503676

Course Booking

The course fee listed below is before subsidy/grant, if applicable. We will apply for the grant and send you the invoice with nett fee.

$350.00 (GST-exclusive)
$381.50 (GST-inclusive)

Course Date

* Required Fields

Post-Course Support

We provide free consultation related to the subject matter after the course. Please email your queries to enquiry@tertiaryinfotech.com and we will forward your queries to the subject matter experts and get back to you asap.

Course Cancellation/Reschedule Policy

We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants.
Note the venue of the training is subject to changes due to class size and availability of the classroom.
Note the minimal class size to start a class is 3 Pax.


Course Details

Topic 1 - Key Concepts & Principle of Design Thinking

  • Concept of Design Thinking
  • Traits of a Design Thinker
  • Importance of Design Thinking
  • Applying Design Thinking for the Organisation

Topic 2 - Applications of Design Thinking

  • Use Cases of Design Thinking
  • Opportunities for Applying Design Thinking

Topic 3 - Action Phases of Design Thinking

  • Stages in the Design Thinking Process
  • Implement plans to Embed Design Thinking 

Topic 4 - Methodologies and Visual Tools for Design Thinking

  • Empathize Methodologies and Tools
  • Define Methodologies and Tools
  • Ideate Methodologies and Tools
  • Prototyping Methodologies and Tools
  • Test Methodologies and Metrics to Measure Outcomes

Mode of Assessment

  • Practical Performance
  • Oral Questioning

Course Info

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

  • Able to operate using computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
  • Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

  • Positive Learning Attitude
  • Enthusiastic Learner

Experience

  • Minimum of 1 year of working experience.
  • Minimum 18 years old

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Individual Sponsored Trainee Employer Sponsored Trainee
  • Singapore Citizens or Singapore Permanent Residents of age 21 and above
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from trainee if he/she did not meet the eligibility criteria.
  • Singapore Citizens or Singapore Permanent Residents who are DIRECT EMPLOYEE of the sponsoring company.
  • From 1 October 2023, attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.​
  • Trainee must pass all prescribed tests / assessments and attain 100% competency.
  • We reserves the right to claw back the funded amount from the employer if trainee did not meet the eligibility criteria.

 SkillsFuture Credit: 

  • Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

 PSEA:

  • To check for Post-Secondary Education Account (PSEA) eligibility, goto mySkillsFuture portal and search for this course code.
  • Scroll down to "Keyword Tags" to verify for PSEA eligibility.
  • If there is “PSEA” under keyword tags, the course is eligible for PSEA.  
  • And if there is no “PSEA” under keyword tags, the course is ineligible for PSEA. 
  • Not all courses are eligible for PSEA funding.

 Absentee Payroll (AP) Funding: 

  • $4.50 per hour, capped at $100,000 per enterprise per calendar year.
  • AP funding will be computed based on the actual number of training hours attended by the trainee.

 SFEC:

  • If the Training Provider has submitted an enrolment for course fee grant claim in Training Partners Gateway (TPGateway), SSG would be able to derive SFEC funding based on this record. There is no need for enterprise to submit any claim request and the SFEC claim will be automatically generated and disbursed.
  • Where there is no such record, eligible employers are required to submit an SFEC claim after course completion via the SFEC microsite.
  • SkillsFuture Enterprise Credit (SFEC) Microsite 

Steps to Apply Skills Future Claim

  • The staff will send you an invoice with the fee breakdown.
  • Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
  • Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
  • Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

  • Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

  • SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
  • All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
  • An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
  • UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
  • UTAP support amount will be paid to training provider first and claimed after end of class by learner.

Job Roles

  • Product Manager
  • UX/UI Designer
  • Business Strategist
  • Innovation Consultant
  • Service Designer
  • Organizational Development Specialist
  • Business Development Manager
  • Marketing Manager
  • Customer Experience Manager
  • Project Manager
  • Operations Manager
  • Brand Strategist
  • Human Resources Specialist
  • R&D Manager
  • Entrepreneur or Startup Founder

Trainers

Choong Sin Fatt: Choong Sin Fatt is a ACTA certified trainer. Sin Fatt is also a Design Thinking and Agile strategist and practitioner, championing innovative ways to adopt Design Driven Agile. He has extensive IT development, pre-sales, consulting and training experiences. His approach to redesigning Agile learning has helped organizations improve the way product team delivers products that customers love. SinFatt has been actively involved in designing and promoting the “Agile Redesigned” product line which includes: Design Sprint with Scrum, Design Thinking using LEGO© Serious Play© methods, SAFe© PI Planning using LEGO© Serious Play© method, Agile Discovery using LEGO© Serious Play© method. SinFatt is a certified adult educator holding a WSQ Advanced Certificate in Training and Assessment (ACTA). He is also a certified LEGO Serious Play and AJ & Smart Design Sprint 2.0 facilitator.

Tan Teck Hwa: Tan Teck Hwa  is a ACTA certified trainer. Teck Hwa gradute with a Master of Edution in NIE,NTU, a Bachelor of Engineering in Polytechnic University,Japan, having Diploma in Japanese Language in International Student Instititude, Japan and a Advanced Certificate in Learning & Performance. He have taken leadership role such as education operations, L&D and organisational change. He is experience in traning management and administration. He did curriculum development and implementation. Conducting leadership and management development training. He also used to work in COO, Unihearts International Education Group in China, Vice principal at SMRT Institue, Corporate Services Director in ETT Academy, Vice Principal doing strategic planning for Hwa Chong International School, Principal part-time lecturer in ITE Institutes.

Armand Abdul Rahim: Armand Abdul Rahim is a ACTA certified trainer. Armand Rahim has more than 20 years ICT experience that spans across Asia Pacific region. His primary domain of expertise and experience is on Leadership & Management, Digital & Product Marketing and Project Management.Armand graduated with MSc in Marketing Management. He is currently serving as Adjunct Lecturer with DeepNovaSG and London School of Business Finance. He have gotten Masters in Marketing Management, Diploma in Adult & Continuing Education (DACE), Advanced Certification in Training & Development (ACTA), Post Graduate Diploma in Business Marketing, Diploma in Information Technology. Have 20+ years experience in InfoComm Technology and 10+ years in Product & Program Management.

Customer Reviews (78)

will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
.. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
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2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2024)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 7/12/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Bigger classroom space (Posted on 2/17/2023)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 1/25/2023)
The trainer is very engaging Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
The trainer is very engaging and is able to share relevant examples to illustrate and explain the different methodologies. (Posted on 9/7/2022)
Lynn Foo - Very experienced and alot of stories to share! Would love to hear all your stories! Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Should lengthen the duration of the course so can try out more methods

Lynn Foo - Very experienced and alot of stories to share! Would love to hear all your stories! (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Have more relevant examples for the industry of the trainees. (Posted on 9/7/2022)
Very good rapport with trainees. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Ms Lyn Foo presented very well . Very good rapport with trainees. (Posted on 9/7/2022)
Lynn Foo has conducted this course effectively with examples and practices Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Lynn Foo has conducted this course effectively with examples and practices. Lynn is able to engagement participants and keep the interaction. A very well planned and conducted training. Thank you! (Posted on 9/7/2022)
Lynn - She is able to conduct the course in a very lively manner. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Can include more hands on sessions (Posted on 9/7/2022)
might recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
instructor lyn foo made the class engaging and not boring. did not feel like sleeping at all so it was good (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Requires more hands on with more challenging, real world case studies (Posted on 9/7/2022)
will recommend Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
. (Posted on 9/7/2022)
I would like to thank the trainer, Armand, for sharing his knowledge and experience regarding design thinking. Review by Course Participant/Trainee
1. Do you find the course meet your expectation?
2. Do you find the trainer knowledgeable in this subject?
3. How do you find the training environment
Have working wifi. The trainer had to use his own data. Also, make it a requirement for class participation. It is difficult for the trainer to keep asking and no one responds.

I would like to thank the trainer, Armand, for sharing his knowledge and experience regarding design thinking. His knowledge about marketing, product and service design, UI/UX really helped me broaden my thinking. Will definitely recommend to my colleagues in managerial or leadership positions (Posted on 7/15/2022)

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