WSQ - Conflict Resolution in the Workplace

Topic 1: Identifying Conflicts

• Assess conflict situation 
• Causes of conflict 
• Determine ways to validate information and history of conflict 
• Identify the possible causes of conflict 
• Recognise factors and early indicators that give rise to conflicts 

Topic 2: Conflict Resolution Strategies

• Resolution strategies to resolve conflicts 
• Analyse and decide on the best resolutions 
• Communication and negotiation skills for managing team conflicts 
• Conflict resolution process and deal with conflicts sensitively 

Topic 3: Managing Team Conflicts in Workplace

• Scope of responsibilities to manage team conflicts 
• Possible benefits of team conflict 
• Resolving team conflict 
• Organisational policies and procedures to manage conflicts 
• Coaching team members to resolve conflict 

Topic 4: Reviewing the Effectiveness of Conflict Resolution and Preventing Conflict Recurrence

• Review the effectiveness various conflict resolution strategies 
• Actions to prevent conflict recurrence 
• Legal and ethical considerations relating to conflict management 

Final Assessment 

• Written Assessment (SAQ)
• Case Study

Promotion Code

Promo or discount cannot be applied to WSQ courses

Minimum Entry Requirement

Knowledge and Skills

• Able to operate using computer functions
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)

Attitude

• Positive Learning Attitude
• Enthusiastic Learner

Experience

• Minimum of 1 year of working experience.

Minimum Software/Hardware Requirement

Software: NIL

Hardware: Windows and Mac Laptops

About Progressive Wage Model (PWM)

The Progressive Wage Model (PWM) helps to increase wages of workers through upgrading skills and improving productivity. 

Employers must ensure that their Singapore citizen and PR workers meet the PWM training requirements of attaining at least 1 Workforce Skills Qualification (WSQ) Statement of Attainment, out of the list of approved WSQ training modules.

For more information on PWM, please visit MOM site.

Funding Eligility Criteria

Steps to Apply Skills Future Claim

• The staff will send you an invoice with the fee breakdown.
• Login to the MySkillsFuture portal, select the course you’re enrolling on and enter the course date and schedule.
• Enter the course fee payable by you (including GST) and enter the amount of credit to claim.
• Upload your invoice and click ‘Submit’

SkillsFuture Level-Up Program

The  SkillsFuture Level-Up Programme provides greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy. For more information, visit SkillsFuture Level-Up Programme

Get Additional Course Fee Support Up to $500 under UTAP

The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with an objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).

For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)

Steps to Apply UTAP

• Log in to your U Portal account to submit your UTAP application upon completion of the course.

Note

• SSG subsidy is available for Singapore Citizens, Permanent Residents, and Corporates.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit to pay. For more details, visit www.skillsfuture.gov.sg/credit
• An unfunded course fee can be claimed via SkillsFuture Credit or paid in cash.
• UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
• UTAP support amount will be paid to training provider first and claimed after end of class by learner.

• Human Resources Manager
• Team Leader/Supervisor
• Project Manager
• Department Head
• Operations Manager
• Customer Service Manager
• Employee Relations Specialist
• Organizational Development Consultant
• Mediator or Arbitrator
• Corporate Trainer
• Executive Manager/Director
• Office Manager
• Employee Engagement Specialist
• Union Representative
• Diversity and Inclusion Officer

Tan Teck Hwa: Tan Teck Hwa is a ACTA certified trainer. Teck Hwa gradute with a Master of Edution in NIE,NTU, a Bachelor of Engineering in Polytechnic University,Japan, having Diploma in Japanese Language in International Student Instititude, Japan and a Advanced Certificate in Learning & Performance. He have taken leadership role such as education operations, L&D and organisational change. He is experience in traning management and administration. He did curriculum development and implementation. Conducting leadership and management development training. He also used to work in COO, Unihearts International Education Group in China, Vice principal at SMRT Institue, Corporate Services Director in ETT Academy, Vice Principal doing strategic planning for Hwa Chong International School, Principal part-time lecturer in ITE Institutes.